gilt
Forum Replies Created
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Hi Fabiano,
Since you are using our Pro features on your website (Testimonial Carousel), you’ll need to open a support ticket at my.elementor.com. Our support team can provide you with a more in depth support if you contact us that way.
ww.wp.xz.cn rules state that commercial products are not supported here.
We hope you understand.
Thanks!
Gil
Hi Zvi,
Thank you for contacting us.
I tried to recreate the issue but couldn’t do so. Please see my video here: https://www.loom.com/share/bafb1c0335784f46bafea5b4ce916652
Also, the link you gave us to your site cannot be reached and I believe it’s mistyped.
Please respond with more details, like a video showing the issue as it occurs for you, or with a working link to the page in question.
Awaiting your reply.
Gil
Hi!
Thank you for contacting us.
The issue here might be a conflict with your theme or plugins,
Please follow these steps, and let me know if it solved your issue:
– Deactivate all of your plugins except Elementor. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
– switch your WordPress theme to WordPress TwentySixteen (or other default WordPress theme) temporarily – and see if it solves your error.
If the issue still persists, let us know what you’ve tried and share a screenshot of the error as you see it.
I hope this information helped you.
Gil
Forum: Plugins
In reply to: [Elementor Website Builder - more than just a page builder] DequeueHi Gaurav,
Since you are using our Pro features on your website, as Jan mentioned, you can open a support ticket at my.elementor.com. This will allow our agents to provide you with a more thorough response.
ww.wp.xz.cn rules state that commercial products are not supported here.
Thank you!
Gil
Hi Sarah,
Thank you for contacting us.
Just to check, when you add an image and click on it, do you see the linking feature as shown here – https://i.imgur.com/90dRk6n.png ?
If not, please send us a screenshot of the way you see it so that we could understand it better.
Awaiting your reply.
Gil
Hi Marikane,
Logologics is correct. You wrote the Tel command correctly (“Tel: 123-456-7890 “).
Whatever opens depends on your device as well as the program that is defined to open when you make an outbound call (in your PC’s case, it’s Skype).
Let us know if you have any further questions.
Gil
Hi,
Thank you for your input.
If you like, you can submit a Feature Request on Github, which is where we take feature requests.
You can submit them at https://github.com/elementor/elementor/issues/new/choose
which gives you the opportunity to follow the discussion about ideas you submit, and track development progress of any that get implemented.You can learn more about how to submit requests at https://github.com/elementor/elementor/blob/master/.github/CONTRIBUTING.md”.
If you’re a pro user and need further assistance with the Pro Form, you’ll need to open a support ticket at my.elementor.com.
Thank you and have a great week.
Gil
Hi,
Thank you for reaching out.
If the issue persist, please send us screenshots of the issue as you see it, and the steps you took to recreate it.
Awaiting your reply.
Gil
Hi,
Thank you for reaching out.
As our support works in English, I will reply this way myself.
I tested https://test.lazur.kiev.ua/ and did not encounter any errors. If you’re still seeing the issue, please send us a screenshot link to the issue you’re seeing so that we could further investigate it.
Regards,
Gil
Hi Jhug,
Thanks for reaching out.
Since our support works in English, I’ll reply to you this way.
Our text editor works from within the Elementor editor. You can read and watch more about this feature here to best see the feature at work: https://elementor.com/help/text-editor-widget/
If you have any further questions, please let us know.
Regards,
Gil
Hi Lumerocode,
Thanks for reaching out.
You can learn how to export your Elementor templates to a JSON file here. Whether or not you can import these to Prestashop entirely depends on Prestashop, and I’m sure their support and documentation may have more information on that.
Let us know if you need further help.
Regards,
Gil
Hi,
Since you are using our Pro features on your website, you’ll need to open a support ticket at my.elementor.com.
ww.wp.xz.cn rules state that commercial products are not supported here.
Thank you for your patience.
Regards,
Gil
Hi,
Thank you for contacting us.
Please send us the following in order for us to move forward with our investigation:
– Screencast of the issue as you recreate it
– If possible, the URL of the site showing the issue as it occursAwaiting your reply.
Gil
Hi,
Thank you for contacting us and for providing information.
We sincerely apologize for the delayed response. We have been experiencing a higher than usual volume of tickets.
In order to provide you with a proper solution and as a first essential troubleshooting step, please make sure that your website is using the latest versions of Elementor (3.1.1) after making a backup of your website.
Also, make sure your WP site meets the basic requirements recommended for Elementor. You can check this in your WP Dashboard > Elementor > System Info. If needed, you can kindly ask your hosting provider to make eventual necessary changes for you: https://docs.elementor.com/article/38-requirementsIf the issue persists, as a second step, I then recommend you to follow this specific section of the article from our help center which addresses this specific issue. Feel free to skip any troubleshooting step that you may have already performed.
I apologize for any inconvenience and I will be looking forward to hearing back from you.
Regards,
Gil
Hi,
Thank you for reaching out to us.
I checked your page and the FAQ answer does seem to unfold when clicked. Please see the video here: https://www.loom.com/share/9d56eb3eba284bd1b66e8c98510b7117
If you’re seeing something different than what I’m seeing, please record a screencast with services such as loom.com and upload the link to the reply.
Regards,
Gil
