Glen Don Mongaya
Forum Replies Created
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Our free plugin doesn’t renamed files even the names contains Cyrillic.
Sorry, maybe I misunderstood, which is why I asked if you are using the free or pro version, as we have multiple versions of this plugin (free and pro), and I didn’t get any response from you.
Based the screenshot I sent on my previous reply, it’s accepting “Текстовий документ.docx” filename but it only replaces any space with “-” not removing the file name completely. (tested it using free version)
Lastly, may I know the exact version of the plugin currently installed?
Please let me know, thank you.
Yes, because any filename that contain space will be sanitize and converted to “-“. It’s needed for security purposes and to clean up the filename.
More information about the sanitation – https://developer.ww.wp.xz.cn/reference/functions/sanitize_file_name/
Thanks, I tried today with this filename “Текстовий документ.docx” and it seems fine.
Please see this screenshots:
https://ibb.co/yYFs1rf
https://ibb.co/TR3rp8YAre you using Free or Pro version and may I know what is your current version of the plugin?
@wpsec I’ve checked with Mac and Windows using Firefox, and I don’t see any issues.
Currently, I don’t have Ubuntu OS, but I will try to find it or see if someone else can help us.
I’ve made a changes on the JS file under our plugin “/assets/js/codedropz-uploader-jquery.js” file to logs files info after dropping the files (use the code on the link below and replace the old version), after that, please test it in your Firefox and let me know if you see anything on the browser Console logs.
https://pastebin.com/raw/CKwpbbSM
Please let me know.
Glen
Okay, thank you for the information. It might be a browser compatibility issue.
I will check and see if I can replicate the issue and apply a possible fix.
Are you using a Mac or a Windows?
Thanks @wpsec maybe there’s a javascript conflict with the other plugins or custom script from your theme that may be triggering when the file is drag/dropped.
I’d like to help but I cannot access your site. Maybe you could try activating/deactivating plugins or switching to another theme to troubleshoot the issue.
Please let me know.
Thanks @wpsec yeah it seems the [mfile] tag configuration is correct, and your max upload limit is good enough to handle large file. Maybe there’s some kind of restrictions on the server that doesn’t allow to upload files or something.
The link/website is still not accessible https://ibb.co/FwNjWJY
Can you try and inspect element and see what on the response?
See this for your reference – https://drive.google.com/file/d/1aCrr8WbYq0211ENKa28SYmh2_L41V6mV/view?usp=sharing
Hello @krashlab ,
Thanks for reaching out.
Will take a look on this and let you know if we can replicate the issue.
Can you also provide a screenshot of your “contact -> drag & drop upload” settings?
Glen
Hello @wpsec ,
I tried to access the link but it seems not accessible in my end, maybe there’s firewall or some kind of restrictions.
Can you provide the following details?
- Screenshot of your form under “Contact -> Edit Contact -> Form”? (like this- https://ibb.co/sbJ7sLC)
- Screenshot of Contact -> Drag & Drop Upload settings
- Check your max upload limit in WordPress -> Media Library (like this – https://ibb.co/Yyd3CVT)
Please let me know.
Glen
@kristommy2022 upon checking today it seems fine now.
I’ve made several tests on my demo website, and the files attached to orders without any issues. It seems fine on my end. (see this https://ibb.co/PhcLJyf & https://ibb.co/52PhXCD)
May I know what the format of the file and the file size?
Please let me know.
Hi @kristommy2022 ,
Thanks for reaching out, I got your test order and I confirmed that the issue occurs on our demo site.
I will take a look and let you know.
Glen
Hi @amirrmc94
Thanks for reaching out.
Could you please send me the link to your site so I can review?
Glen
Hi @secretja ,
Do you have screenshot of the issue?
Also, can you check and make sure you have added supported file types/extension in [mfile] shortcode. (like below)
[mfile upload-file-433 filetypes:jpeg|png|jpg|gif]
Please let me know.
Glen
Thanks @musti1983 will do further testing and let you know how it goes.
Hi @jgmarden ,
Thanks for reaching out and using our plugin.
May I know what cache plugin your are using? maybe you could try and schedule to clear a cache every other day.
Glen