goilurra
Forum Replies Created
-
Forum: Plugins
In reply to: [WooCommerce] Order confirmation email not send to customer 2021Hi mates,
Thank you very much for your help.
I asked the person from the NGO in charge of internet providers and she told me that a few weeks ago we switched to gmail services, google workplace. But she didn’t tell me how to contact a real person and not a form.
It is possible that the problem is here. Can you tell me what I can do in the gmail settings to fix it.
On the other hand, I have tested with the contact form plugin (Contact form 7) and the backup plugin (Ithemes security) and they do send the emails.
Forum: Plugins
In reply to: [WooCommerce] Order confirmation email not send to customer 2021Hi mates,
Bad news 🙁
I made a backup, switched to Storefront theme and deactivated all plugins except woocommerce and email log.
I placed an order in the shop and it didn’t send the confirmation email. I deactivated the email log plugin, placed another order and it didn’t send anything either.
Looking at the email log, it doesn’t send emails when a new account is created, nor when an order is cancelled. But it did send the backup.
I’m re-activating the plugins and the theme so that at least the website is navigable and I’m waiting for another idea.
Thanks to all of you.
Forum: Plugins
In reply to: [WooCommerce] Order confirmation email not send to customer 2021Thank you for your response.
Unfortunately, I can’t dedicate myself to this issue today. I will do what you propose in the near future and will reply with the result.