grunblatt

I only use Litespeed Cache. But even with disableing this plugin the problem perssits. I got an order recently that shows another aspect of the problem. this order should have been with 0,-€ shipping costs (over 100€ order volume), but was calculated with 8,-€. in the Woocommerce backend it shows a false list. Based on this incorrect list, the shipping costs should obviously be €8. But in the image on the right, you can see the correct order listing, also in the left list with product pictures it is right listed. How could this discrepancy arise?

Please see pictures:

correct order listing: https://snipboard.io/QcStJg.jpg

wrong listing (only 2 positions + shipping costs 8€): https://snipboard.io/MIsl1R.jpg

thanks and kind regards

• This reply was modified 11 months, 1 week ago by grunblatt.

Thank you for testing again. But in the screenshot you see the issue! That is the exact problem! Your cart is over 20€ but the system added 13€ – instead of the right displayed 8€ BEFORE order execution. The issue appears AFTER order execution. Please try again and you will see. I already disabled nearly all Plgins in staging but at some spoint my shop didnt word anymore. i tried to disable each plugin solo but this didnt help either 🙁

Another way to produce this kind of error is to order “reverse”. just add e.g. two Moorbeetsets to reach over 100€ cart, then click on checkout. it displays “free shipping”. then go back to shop, delete the cart and add one product below 20€. go to checkout and execute by “Überweisung”. Before execution it displays again correct 13€ shipping costs but AFTER execution you will see that it were calculated 0,-€ … the system LOGS the first shown shipping costs, no matte what you do next in shop..

(p.s.: i cancelled the order of course, but first it seems real because of the adress, so i wrote you an email..)

• This reply was modified 11 months, 1 week ago by grunblatt.
• This reply was modified 11 months, 1 week ago by grunblatt.
• This reply was modified 11 months, 1 week ago by grunblatt.
• This reply was modified 11 months, 1 week ago by grunblatt.

Sorry for the late reply, but I’m unfortunately very busy with my day-to-day business. The WooCommerce and Germanized updates haven’t resolved the issue. However, I’ve noticed the following (I have the shipping cost rule: goods value up to €20 -> €13 shipping, goods value over €20 -> €8 shipping, which worked fine until two weeks ago):

If I add a product to my shopping cart and use this view as long as the product value is UNDER €20 and then continue shopping until the product value is OVER €20, the shipping costs are regularly calculated incorrectly AFTER the order is completed, even though they were displayed correctly on the checkout page. If I add items to my shopping cart and only access them after my order value has exceeded €20, the shipping costs are calculated correctly. I have the feeling it has something to do with the checkout/shopping cart page and its updates. This error is also reproducible in this way. The same applies if I add an item under €100 to my shopping cart and proceed to checkout. Shipping is displayed as €8, but if I continue shopping until the product value exceeds €100, the free shipping option is displayed. However, after the order is completed, the initially displayed €8 is debited here as well.

If I add an item under €20 to my shopping cart and go to the checkout page, it correctly displays €13 shipping. If I then continue shopping for items over €100 and go to checkout again, it displays free shipping. However, when I complete my order, the initially displayed €13 is still debited! It must be something to do with the checkout page; it essentially logs the shipping costs initially displayed, regardless of the final amount in my shopping cart. It’s completely reproducible, regardless of the payment method. Any ideas? Thanks for your effort and best regards.

Thank you! Resolved! But please give me short explain why i should not preload Oswald 600 when this is my main menue and title font? i thought still would increase performance.

kind regards

thank you for your help, at least i know what causes the problem. have a nice day!

danke!

thank you! problem solved 🙂