Hamim Bepari

Thank you so much for your kind words! 🌟 We’re truly happy to hear you’ve had a great experience with Animation Addons. Our support team works hard to be fast and helpful, so this means a lot to us. Your recommendation truly motivates us to keep pushing for the best!

Best Regards

Animation Addons Team

Hello,

Thank you for reporting this!

I’ve checked the 3D Flip Box on our end and everything appears to be working perfectly. It seems the issue might be related to the background color not being set on your flip box.

Could you please try adding a background color to your flip box and check again? That should resolve the issue.

Please let us know how it goes. Thank you!

Hi,

We’re really sorry for the inconvenience you’ve experienced.

It seems you may not have received the purchase email — this email includes the Pro plugin download link and your license key. Kindly check your inbox and spam folder, and if you still can’t find it, let us know and we’ll resend it for you.

Regarding the support issue, our ticket system may have been temporarily unavailable earlier, but it’s working properly now. You should be able to submit your request without any issues.

You can also reach us via the live chat option on our website for quicker assistance.

No worries — we’ll make sure everything is resolved for you.

Best regards,

Hi,

Thanks for sharing the screenshot!

No worries—this isn’t a harmful issue. It’s being flagged due to our unique license system, which sometimes triggers false positives with certain security tools.

We’ve already noted this and will work on fixing it. Everything is safe, and there’s no risk to your site.

Appreciate your patience!

Thank you so much for this incredible feedback!

We’re really glad to hear that Animation Addons Pro has become such a valuable part of your workflow. It’s great to know the templates and widgets are helping you build sites faster and more flexibly—that’s exactly what we aim for.

We also truly appreciate your kind words about our support team. We know switching from a familiar builder like Divi to Elementor can come with a learning curve, so it means a lot that we’ve been able to help you along the way.

Your recommendation really means a lot to us—thank you again for your trust and support!

Hi,

Thanks for the detailed explanation.

It looks like the issue is caused by a conflict between the current site setup (theme/builder used previously) and the Animation Addons plugin. When the plugin is active, it tries to render the content using its own builder structure (data-aee="builder"), but since the existing pages are not built or assigned with compatible templates, the main content area appears empty.

That’s why you only see the header and footer (built with the plugin), while the page content is not loading.

We recommend checking if a proper Single Page template is assigned in the builder. However, in many cases like this (when taking over an older site), the best approach is to set up the theme and plugin on a fresh environment and rebuild or migrate the content for full compatibility.

If you need guidance on this, feel free to let us know — we’ll be happy to assist.

Hi,

Thank you for reporting this.

We checked the code you mentioned, but it doesn’t match the current code structure in our plugin, so we’re unable to verify the issue based on the snippet alone.

Could you please provide more details about the problem, such as the steps to reproduce it, screenshots, or information about your setup? This will help us investigate the issue more accurately.

Thank you.

Thank you so much for your wonderful feedback!

We’re really glad to hear that you’re impressed with the layout options, animations, and overall user experience. It means a lot to us that you see the value for agencies and creative studios. Your support truly motivates our team to keep improving and delivering high-quality designs. If you ever need any assistance, we’re always here to help!