htw1179

To clarify the issue, here are the specific, controlled test results that rule out all other causes:

1. My own Comcast address receives MailPoet emails normally. This confirms Comcast is not blocking my domain or MailPoet.
2. Gmail receives MailPoet emails normally. This confirms my SMTP settings, DNS, FROM address, and domain authentication are all correct.
3. When my test list contains ONLY:
   • 1 Comcast address (mine)
   • 1 Gmail address Sending works perfectly with no errors.
4. When I add ANY other Comcast address — even one that has never bounced — MailPoet immediately pauses sending with:
   • “SMTP Error: data not accepted”
   • “Unprocessed subscriber”
   • Sending stops at 0/X
5. When I remove that Comcast address, sending works again.

This pattern is consistent, repeatable, and tied only to specific Comcast addresses. No other domains (Gmail, Yahoo, Outlook, Verizon) cause any issues.

Because the ONLY variable that changes the outcome is the presence of these Comcast addresses, the behavior matches MailPoet’s internal suppression list exactly.

Please remove all suppressed email addresses on my account from the MailPoet Sending Service suppression list. I can provide the full list privately.

The 2 Checkbox form tags below seem to be what is causing the error message "Multiple form controls are in a single label element".  When I remove them, I do not receive the error. The instructions to fix this error is to "use label element" which you can see i have tried both with and without. Can this error message "Multiple form controls are in a single label element" be the cause of me not receiving the email or sending the email back to the sender? I am receiving the sender input in my Contact Form 7 CRM Entries database.
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<label> [checkbox* checkbox-821 class:Financial class:Reporting use_label_element "YES - I approve a lower level of fiscal year-end reporting" "NO - I do not approve a lower level of fiscal year-end reporting"] </label>

<label> [checkbox* checkbox-238 class:Surplus use_label_element "YES - I approve rolling over any surplus." "NO - I do not approve rolling over any surplus"] </label>

First Thanks for your response. As you suggested I reentered the dns addresses in bluehost and they all propagated very quickly. Thanks for the advice. I then emailed to myself a test email from MailPoet and Mass Mail plugins it took almost 30 minutes for me to receive in my inbox. I also used the SendLayer test email to myself and never received the sendLayer test email. I checked my email log plugin and it shows it never made it out of my system(please see attached screenshot) My questions are:

1. Doesn’t 30 minutes for one email to be sent and delivered indicate a problem?
2. Why would my test email from SendLayer not work when my emails from MailPoet and Mass Mail did even though those plugins took 30 minutes to deliver?

Thanks again for your help!

as you instructed I added the note please see screenshot below however it does not provide any button to click on to send the originator of the request back an email containing the note. Please show me where the button is to send the email back to the originator of the request

Yes, I receive a confirming Message that my message has been sent this is the screenshot of when I send a message with all plugins being deactivated except Contact Form 7 and running a default theme. Even though I receive the confirming message sent I do not receive any email at all. Please remember that I do receive the email but not the attachment when I activate Mail poet.

Thanks

• This reply was modified 1 year, 6 months ago by htw1179.

Takayuki,

This is going to be strange but accurate:

I have tested this issue for hours by: 1. deactivating all email related plugins except contact Form 7 an Mailpoet and activating one at a time sending email from Contact Form 7 with attachment, the results were that I received the email each time without the attachment. 2. I then activated all plugins and implemented the suggestion from mailpoet to set the mailpoet settings to the default wordpress method instead of the Mailpoet method the results were that i not only did I not receive the attachment but no email at all. 3. I then deactivated mailpoet and sent an email from Contact Form 7 and again not only didi i not receive the attachment but no email at all.

I know this is strange but right now using Contact Form 7 unless I have Mail poet activated I am not receiving any email including attachment. I have tested this over and over making sure I am accurate and it proves to be the case every time. I would completely reinstall Mail poet but I do not want to lose all my client’s data.

Takayuki,