Igor Elementor

Hello,

Thank you for reaching out and sharing your feedback. I’m genuinely sorry to hear about your experience with our support team. This is certainly not the standard we strive for at Elementor, especially for our valued Agency plan users like yourself.

I want to assure you that we do indeed reply to all inquiries within 24 hours and provide ticket numbers for every open ticket. It’s concerning to hear that this has not been your experience, and I would like to rectify this immediately.

To help us investigate this matter thoroughly, could you please send an email with the details of your issue to [email protected]? We are committed to providing the support you need and resolving any outstanding issues as swiftly as possible.

Your satisfaction with both our product and our customer service is of utmost importance to us. We’re here to support you and ensure that your experience with Elementor is positive and productive.

Thank you for your patience and for bringing this matter to our attention. We’re eager to get this sorted out for you.

Best regards,
Igor, Customer Experience, Elementor

@iontulburedev hopefully you got a reply to your tickets by now, if not, please send an email to [email protected] this way our Customer Success team will check what’s going on with your tickets and update you.

Igor, Customer Experience