Imagely
Forum Replies Created
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Hi @leonardomaleci,
We are sorry to hear of the problem. First, please let us know how many albums have you created with NextGen? We’ve seen cases in the past when the issue had to do with a very high amount of albums created.
Also, we are wondering if you can check with the hosting provider to see if they can increase PHP time_limit and also bump up the CPU and RAM resources if the requests are causing an overflow during this operation.
Hi @sebh06,
Sure. That’s relatively simple. You will need to create a new album from “NextGen Gallery -> Manage Albums”, name it for example “SAISONS WRAPPER” then include into it the albums that you already have added to that page and use a single “NextGen Gallery” module to output “SAISONS WRAPPER” album.
Hi @sebh06,
We are sorry, this, unfortunately, is a known problem that we look forward to seeing it fixed sometime in the future.
At this moment, we recommend adding a single wrapper album to the page containing multiple sub-albums instead of including multiple album blocks.
HI @kirsj,
Not sure if this will change anything for your customer but ref the first one, you can hide the description captions from SimpleLightbox adding the following custom CSS rule to “Appearance->Customize->Additional CSS”:
.sl-wrapper .sl-image .sl-caption { display: none !important; }Hi @kirsj,
Theoretically, if you don’t particularly need to use the current lightbox, you can switch to “Simplelightbox” from “NextGen Gallery->Other Options->Lightbox Effects->What lightbox would you like to use?” since it supports pinch to zoom gesture on mobile.
Hi @canioz54,
We are marking this one as resolved after our support team has found that the issue was happening because of the corrupted gallery slugs. Saving the galleries from “Manage Galleries” without doing any other changes has fixed the problem with the corrupted gallery slugs.
Ah, sorry for pointing to the wrong theme, you are absolutely correct, I’ve meant to write Astra instead of Avada.
Hi @kirsj,
Unfortunately, this cannot be changed for now. That’d require to completely migrate to a different lightbox library or create our own.
Hi @vskylabv,
Thanks for your report. There’s a known conflict between NGG and Avada’s custom setting named: “Show featured image in the posts lists only, but hide it in the single post view.” that we have documented it for our developers.
We have found that NGG may delete the featured image on the post’s update, if toggling ON/OFF this Avada setting. Can you please confirm or not that’s what happens in your case?
Hi @kirsj,
If you are referring about the fact that the lightbox images cannot be zoomed – this is a known aspect.
The lightbox that you have activated uses canvas, which doesn’t allow pinch to zoom in/out effect, unfortunately.
This doesn’t mean that the images aren’t displayed in a responsive way, though. NGG serves the corresponding images’ sizes for both the thumbnails and lightbox on the mobile devices without cropping or skewing them.
Hi @pk2001,
We have noticed that you use Pro Lightbox for your Pro Thumbnail Grid galleries, so we hope that you wouldn’t mind contacting us at https://www.imagely.com/support/, and we’ll take it from there because by this forum’s rules, we aren’t allowed to offer premium support here.
Thanks for your understanding
Forum: Plugins
In reply to: [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery] Image sortingHi @pk2001,
We have noticed that you use Pro Lightbox for your Pro Thumbnail Grid galleries, so we hope that you wouldn’t mind contacting us at https://www.imagely.com/support/, and we’ll take it from there because by this forum’s rules, we aren’t allowed to offer premium support here.
Thanks for your understanding
Forum: Plugins
In reply to: [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery] Image sortingHi @pk2001,
First, let’s ensure that you have cleared the cache from the site/server side if such exists then visit the gallery page and hard refresh it to see if that’ll replace the old content.
Hi @pk2001,
If your gallery is larger than 500 images, please access “NextGen Gallery -> Other Options -> Miscellaneous” and enter a higher value for the “Maximum image count” that’d correspond with the images amount from the largest gallery.
Hi @slukslugger,
I see that you’ve submitted a direct report to our support team, so we’ll continue the discussion there.