Tobias Knoof
Forum Replies Created
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is there any support?!
Ping
normal: https://www.trafficprisma.de/bilder/support-normal.jpg
inbox: https://www.trafficprisma.de/bilder/support-inbox.jpg
The format of the email-templates are destroyed. What can we do here?
Regards Tobias
Thanks Julien,
perhaps a good idea is to add the cababilities for example from “support user” to “subscriber”, the “support agent” to “autor” and so on.
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Also there is a little problem with the email templates: i have created nice one templates but in inbox all spaces (p, br) are deleted, so that is only one big textblock :-/ so it locks a little bit ugly. is there any solution?!
Best Regards
Tobias2. is solved. we have found the code in the template files and delete it.
But how can we select a specific sidebar for all tickets and move the sidebar from right to left?i have set now all users to role “support user”, but this is not a good idea :-/ because some other plugins hock into the standard wordpress role “subscriber” nad with this solution i destroy all these functions. is there any other solution?
Best Regards
Tobiasok, i have found the role-problem: but should i now edit my 600 user profiles step by step to select a other role?!? and also all new registered user have the role “subscriber”. but only in the role “support users” they can submit and read tickets. thats make no sense :-/ is there any automation, so that all new registered users have booth roles? or “subscriber” become the same rights like the role “support user”? why there is a different?
Regards Tobias
and also: how can i change the “standard ticket-owner”? in moment i´m the sntandard-ticket-owner but i can´t select any other, because my name is the only name in the dropdown list. i would delegate some tickets to other stuff. they have a account. but why they would not listed. they need a special role?
Hi, thanks for great help! yes i have teamviewer on my pc. the data i can send you via email, skype or fb. how we would do it?
Best Regards
Tobiasyes, all is present in the wp config, there was only a define entry from the wp-rocket plugin, i have delete it.
but realy, is there anywhere a service, i would give him all details. its too hard for me and i have no idea where is the problem :-/
Regards Tobias
yes thats the hierarchy:
root>>wp-admin
root>>wp-content>>plugins
root>>wp-content>>themes
root>>wp-content>>upgrade
root>>wp-includesits a normaly and clean wp installation, there was no problems before!
what you mean with “Is any thing present on wp-config.php except default codes.”
Best Regards
Tobiasthe htaccess is present in root
ok, now all things togehter 😉
+ i´m as admin in backend
+ in htacces all things deleted, only wp permalink (like above)
+ ithemes security and cache plugin wp rocket are deactivated
+ i have no entries like “itsec_hide_backend” found in the option db
+ cookies delete in browser & restart computer + browser
+ rename the ithemes security folder in wp-plugins to “OLD”
+ now i can use normaly again http://www.trafficprisma.de/wp-login.php
+ but when i use http://www.trafficprisma.de/wp-admin/ there are again the redirect to http://www.trafficprisma.de/ooops (these redirect also by some other links in backend)i think anywhere is “hard coded” the redircet or the complete “Hide Backend Settings” featurs from the ithemes security plugin, but where?!
Regards Tobias
in wp-admin, wp-includes or wp-content no htaccess file
the only content in htaccess is
# BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress
