itsmefti

More informations:

The customers are getting these error messages on the checkout page, so the order is not even created on your side, correct? = I can’t see what the customer is seeing – the orders are created and in the WC orders page. These errors messages are the ones I see when looking at the failed orders’ billing info.

Setting page for Gpay/Apple Pay :

https://snipboard.io/OIaiQK.jpg

Orders seem to have been created for draft, failed and pending payment statuses in the orders page.

Gpay and Apple pay.

Yes those two error messages are from the 2 recent failed orders. One was through ApplePay the other CC/DC.

Orders have previously been received by Gpay and Apple pay so I can assume it was working correctly until recently.

System report:

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thanks.

so the customer knows they need to act and will have received something to action?

if I recall correctly, a look at the system status shows cart and checkout use the block.

the order is in orders page, with status payment pending.

the order has two entries for billing, see image:

https://les-parfums.co.uk/wp-content/uploads/2024/08/Screenshot_20240807-144653.png

system status:

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Seem to be getting the errors /failed order when customer are using the express options. Would it be better for me to turn this option off?

P.s The ‘buy now with Gpay’ from the product page works fine.

@shameemreza thanks for your message.

Rolled back version. 7.9.2

website is : https://les-parfums.co.uk

as above, when all the express checkout options are “yes”, the gpay buttons do not appear on desktop or mobile ( neither chrome nor duckduckgo). Oddly they do show on an old phone with Chrome browser???

I’ll implement the things you mentioned.

i may decide to look for a other payment processor as I can’t be having the payment options going wonky too often. Or simply turn off the express checkout which is not ideal but…

thanks for your efforts.

I notice the express checkout options are not visible when using my Motorola g32 device. Both on chrom and DuckDuckGo browser. However on an older phone with Chrome browser – Samsumg A21s – the express buttons DO appear on all product/cart and checkout pages. Confused !

P.S I just checked the version I have – 8.0.1

This is the version with the “fix”?

I’ll spend some time later seeing if the issue ironed out!

I notice the brand description and banner image only shows when “display after product grid/loop” – but I’d like to have it displayed above/before the product loop/grid. Thanks!