jcostby

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  • Forum: Plugins
    In reply to: [Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation] Incorrect invoice amount
    Thread Starter jcostby

    (@jcostby)

    2 years, 4 months ago

    Hi Stef,

    Thanks for your most recent follow up. I use domene.shop for webhotel, so I will follow up with them if possible to set up a staging site. If not, I’ll look into your other suggestions.

    I suspect this will take some time, so I might not be back with a result very soon. In the meantime, I have found a workaround allowing me to update the Jetpack CRM invoices manually and save them as pdf. The change doesn’t stick, so they are back to the incorrect amounts on next open. However, the pdf covers my accounting requirement for now.

    Thanks very much for your help so far.

    Forum: Plugins
    In reply to: [Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation] Incorrect invoice amount
    Thread Starter jcostby

    (@jcostby)

    2 years, 5 months ago

    Hi Jay,

    Thank you for following up. I don’t believe I have any Woo extensions, although not 100% sure which are Woo and which are WordPress extensions.

    I have WooCommerce, WooCommerce Block and WooPayments (installed, but not currently used for payment). And Jetpack CRM. I use Vipps for WooCommerce for payment, and I use Bring Fraktguiden for WooCommerce for shipping.

    The fees you see have been set up in the standard WooCommerce settings – Fee section. I have ordinary Mva (VAT) (currently only on shipping), and I have art fee (Kunstavgift).

    I don’t know if this gets you any further in your analysis. Do you suspect interference from any particular extension that I might have or not have?

    Forum: Plugins
    In reply to: [Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation] Incorrect invoice amount
    Thread Starter jcostby

    (@jcostby)

    2 years, 5 months ago

    Hi Jay,

    Thanks for your response. I enclose screenshots of two different invoices and matching orders, as they illustrate two different situations with incorrect amounts.

    Scenario A, order no 2425.

    Containing one product, shipping and VAT, with a total amount of NOK 656,25. Jetpack CRM Invoice list shows total amount as NOK 806,25. Jetpack CRM invoice details show NOK 56,25 as remaining to be paid.

    WooCommerce, order details: https://ibb.co/Qn5FFmw
    Jetpack CRM, invoice list: https://ibb.co/xCd2tz7
    Jetpack CRM, invoice details: https://ibb.co/n1Z9qgy

    Scenario B, order no 2427.

    Containing one product, free shipping and art fee, with a total amount of NOK 4.635. Jetpack CRM invoice list shows the same total amount. Jetpack CRM invoice details show NOK 220,71 as remaning to be paid (equal to art fee, 5%).

    WooCommerce, order details: https://ibb.co/55RpBQj
    Jetpack CRM, invoice list: https://ibb.co/TYxWg43
    Jetpack CRM, invoice details: https://ibb.co/FJ5KYkX

    I hope this is sufficient for further investigations.

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