I wish I could help, but it was so long ago I don’t even know what site this was for. FYI I gave up on WooCommerce and now exclusively use Shopify…no headaches!
I got advice from another author and this solved my issue. Make sure to set the max_execution_time and max_input_time set to 300, and memory_limit to 256M.
I managed to get the backup uploaded via the FTP (the file is large at 3.9gb). The backup loads now up until it gets to restoring the database…it gets stuck at 99%. I read on the forums that I should try waiting 15 minutes and attempt to log in on another tab to the site but that also didn’t work. So now I’m clueless as to what to do.
No thanks, I got it resolved a couple of weeks ago.
