I’m getting the exact same problem, and was going to open a new topic in the support forum, but I might as well piggy back here.
We’ve just installed wp on our server. I log into the admin panel and try to install a new theme. I’m prompted for ftp credentials:
hostname:
FTP username:
FTP password:
Connection Type:
And nothing I do works. I regularly FTP to this server, so I know that FTP works.
For the hostname, I’ve tried [hostname], [hostname.domain.com], “localhost”, and the IP address. I’ve tried both connection types.
I’ve also contacted my hosting provider and they comfirmed that there is no setting, that they are aware of, on their servers that would prevent WP from connecting via FTP.
I’m at a dead end. Any advice for next steps?
Thank you.
