Net Sales is correct on Analytics where I see that order. So I guess we are good, I’m just curious if this behavior will repeat as we have had a couple orders in the past where they had to redo the CVC code.
Thank your for your response, we ended up changing the order status back to processing and then complete once we saw the payment was good.
I’m not security savvy so I have redacted a lot of characters and I’m not familiar with pastebin but have included a link to my notes there.
Here is screenshot of order notes( i had previously deleted two extra entries that were duplicate stock holds because they were taking up a lot of space in the window)
There is a LOT of code for me in the logs but after scanning for a while the only issue I could see was “Could not find order via charge ID” after the successful payment:
Is this going to mess with our analytics as far as net sales? How can I change the incorrect stripe payout amount here to be correct based on what stripe shows on their end.
I noticed that under WooCommerce>Settings>Payments there were two methods available. One called “Stripe Card Processing” and another labeled “Stripe”.
The problem was resolved by deselecting “Stripe Card Processing” and using “Stripe” I assume one of these payment methods was autoadded by the plugin “WooCommerce Stripe Gateway” which I have installed. Is this plugin redundant? Or why would there be two options for Stripe?
This reply was modified 1 year, 8 months ago by jhesseroni.
