joerichardson

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  • Forum: Fixing WordPress
    In reply to: Emails From Contact Us Page
    Thread Starter joerichardson

    (@joerichardson)

    2 years ago

    We do @threadi yes, we use WP Mail SMTP Lite. I think the pro version keeps the notifications going forward but even if we upgrade to pro now it doesn’t show previous notifications.

    Forum: Fixing WordPress
    In reply to: Emails From Contact Us Page
    Thread Starter joerichardson

    (@joerichardson)

    2 years ago

    Hi All, we’re still yet to find a resolution for this.

    I’ve contacted WP Forms, our email hosting provider, the company that created our wordpress account, our IT service team and no one is able to provide us with a solution to getting these undelivered forms. Can anyone help with this?

    Thanks,

    Joe

    Forum: Fixing WordPress
    In reply to: Emails From Contact Us Page
    Thread Starter joerichardson

    (@joerichardson)

    2 years ago

    Thanks Lisa, we are using WPForms Lite and i’ve been in contact with them who have said:

     I am sorry but, there is no way to restore the entries if you upgrade to the Paid version of the WPForms. The best next step in trying to find records of previous entries is to contact your site’s hosting provider to ask if they are able to retrieve the undelivered emails through the email logs.

    Forum: Fixing WordPress
    In reply to: Emails From Contact Us Page
    Thread Starter joerichardson

    (@joerichardson)

    2 years ago

    Thanks, but I already have a contact page, it’s just about whether I can retrieve messages sent through the contact page that didn’t deliver to us over the past few months.

Viewing 4 replies - 1 through 4 (of 4 total)