johnghiz

Hello @narratorben

We tested the issue on our side and the results are as follows:

1. We tested the Custom Folders feature on WordPress 7.0, and image conversion works properly.
2. After adding a directory as a Custom Folder, newly added images inside that directory are correctly detected and counted. For example, if the folder initially contains 11 images, the UI shows 11. After adding 2 more images and refreshing the page, the count updates to 13 correctly.
3. We also tested adding a theme directory as a Custom Folder, and image conversion worked properly there as well.

At the moment, our testing results suggest the issue may be related to the specific server environment or certain site settings.

As the next step, we recommend trying the following:

1. Create a new folder under wp-content, upload some images into it, then add that folder using the Custom Folders feature and check whether the images are detected correctly and can be processed in batch conversion.
2. After running the batch process, please send us the debug package which you can find from the plugin’s System Info page to support(at)compressx.io, and our team will perform a deeper analysis.

Best regards,

Hello @zimmermandesign

Many thanks for taking the time out to leave this 5-star review! Please let us know if you need any help using CompressX.

All the best,

Thank you so much for the 5-star review! We’re thrilled to hear you’re finding CompressX to be a great tool. Our goal is to make image optimization as seamless as possible, so it’s wonderful to know we’re hitting the mark. Happy optimizing!

Hello @krzydrecldo

Please note that WP-CLI support is a pro version feature. As per the forum guidelines, we are not permitted to provide support for pro version features here.

For any assistance regarding our pro features, please reach out to us through our official contact form. We’ll be happy to help you there.

All the best,

Thank you so much for your incredible review! We are thrilled to hear that you finally found the perfect tool for your JPG/PNG to WebP/AVIF conversions. Knowing that you find the plugin ‘top of the line’ makes all our hard work worth it. We’ll take those 20 stars to heart! Enjoy the plugin!

Hello @keysuck

The upload function is working properly on our end. We suspect there may be an issue with js loading specific to your environment.

To help us investigate this further, could you please provide us with a debug zip and send it to support(at)compressx.com.? You can download this from the System Info tab within your CompressX plugin.

All the best,

Hello,

Since the issue has been fixed, I’m going to mark this thread as resolved. Please don’t hesitate to reach out if you need help with anything else!

Kind regards.