jpennuto
Forum Replies Created
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We have tried all plugin options created by you including simple captcha alternative with cloudflare turnstyle, reCaptcha for WooCommerce and all of them fail miserably in providing any useable benefit. While they appear to work to block spam order and carding issues, they fail to allow valid customer to complete their orders often stating that they need to verify they are human, yet there is no checkbox that allows them to provide a response. Sometimes the checkbox does appear, the human checks the box, and the order still fails to proceed.
Are there any plans to fix these issues in the immediate future or can anyone with a successful implementation to protect again carding issues provide what product you are using and the level of support and responsiveness that is provided by that provided
Follow-up Question…
We have just purchased the premium version and prior to doing any installation the following concerns have arisen.
- The install documentation tells us to deactivate and delete the older Free version of the plugin before installing the Premium version. How will this process impact already created grouped product on our existing site? Will we lose and have to recreate each of the grouped products once the PREMIUM version is installed?
- The install doc also states that we must enable notifications to hear about updated to the plugin via your website and ONLY then, can we access your site and perform a similar download of the zip file to manually perform the updates. Why does the built in PLUGIN UPDATE features of WORDPRESS sites not manage this feature moving forward ESPECIALLY since the premium product is paid for and License keys are part of the site? Am I misunderstanding something? WordPress plugin updates and many hosting companies that manage WOOCOMMERCE sites such as ours have processes to ensure automated updates are applied after performing quality checks for US, their customers. Help me understand or clarify my misunderstanding. I am the site owner and we self-manage our site based on keeping a simple set of plugins and tools that meet our business needs without cluttering our site with nonsense. Your product is one that has helped us keep that sense comfort, but this update process and the unknowns are very worry some. Any clarification you can provide as soon as possible would be helpful. We are planning to proceed with this upgrade tomorrow evening and these answers may help us move ahead quickly or at least help us identify additional safety steps we should complete before that. Thank you….
so both of these responses do not resolve or clarify the issue at hand. Let me repeat, our existing Production site is running the free version 4.3.3. We applied the 5.0.0 update to our Staging site and that when things broke. Our variations defined by our grouped product no longer displayed. Rolling back to 4.3.3 in staging resolved that issue. Therefor my first question is does the 5.0.0 update automatically disable the variations and variable product option and force us to purchase the premium version to resolve that issue?
question 2: the question related to license keys required for production site and a staging site. As stated in your reply the staging site and use the same license key during install but will not be updated as new version are release. Can we manually apply updates to staging site that would
keep it current or a version ahead of the production site to allow for plugin testing and functional check before applying update to production? Or will we be forced to buy an additional license. Response will dictate ongoing use of this product
Forum: Plugins
In reply to: [WooCommerce] How to clear saved customer cartsSo I may have been unclear with the situation i was describing. to clarify, If a customer has a saved cart that was created a week ago, and now our site admin removed that product from availability, or the product has a date field associated with the product being purchase, ie. a scheduled future class date, and now we have cancelled that product. How do we ensure that any carts that may have been saved prior to the change are all cleared and force the customer to re add the product with appropriate update info to a new cart? The clear sessions tool appears to be the option we need to use but based on your explanation of that it would appear that this would also clear and current carts in progress. Is there a simple tool we can use to see all saved carts or in progress carts so we can determine this exposure?
Forum: Plugins
In reply to: [WooCommerce] Woocommerce 6.3.1 and PayPal Payments optionsSo can the support team provide me with information as to why WooCommerce 6.3.1 is forcing the use of a plugin also support by WooCommerce, to use for PayPal Payments when it is apparent that that option is fraught with errors, issues and failures that appear to render sites unable to process orders. How is this viewed as a viable suggestion. What is the testing and certification process that both WooCommerce and PayPal are using to ensure that existing store owners can continue to process sales without issue, and have access to IMMEDIATE support to rectify any issues that occur during transition to this plugin? Placing a message here does not solve for that need as responses can take days and business lost is business that NEVER returns. This is an unacceptable process!
Does this plugin option respond that same way as the former PayPal standard and allow customers to simply checkout as a guest and provide their credit or debit card without requiring a login to a PayPal account? Many customers do not want to create a PAYPAL account for obvious security and privacy issues and that should be respected and Paypal should continue to just act as the merchant services provide to our business account.
How can we escalate this to find a SOLID, SUPPORTED solution or should we and all other store owners switch to another merchant provider that has a solid supported and PCI compliant offering? Any help would be appreciatedForum: Plugins
In reply to: [WooCommerce] Woocommerce product attributes and variationsAll, thanks for the suggested snippet. I did use this by adding the Code Snippet plugin and then copying the code into a new snippet creation. I then activated it and it appears to have worked. Until now. I recently patched Woocommerce to the current version of 6.3.1, and now a product that I had with 2 location and 6 variations just combined all the display items based on my original message. My follow up question would be:
1. When a date/time variation is no longer used It simply goes back to a default setting and this caused th repeat of the original issue. But if I go in to modify the variation and DISABLE that variation, then everything realigns correctly. I know that standard response will be, “Then go ahead and disable every time to avoid the issue but why is this happening this way?2. Do I have to deactivate and reactive the snippet ever time there is a version upgrade to Woocommerce?
2. the original snippet code provided above has a couple of variables listed as $qty and $product. is this the correct syntax for the command if on my site the variations I am controlling are Choose LOCATION and CHOOSE DATE/TIME? not sure if it matters or not.
Thanks for any response
Forum: Plugins
In reply to: [WooCommerce] Woocommerce product attributes and variationsMirko, I am confused at your suggestion above. When I reviewed the hyperlinks attached to your response and other responses, there are some discrepencies in what action I actual need to take for my site. I am not a developer, but I am confident I can follow detailed instructions on how to fix this issue myself.
First, the hyperlinks differ in what they display for the syntax of the code snippet and how I set the actual threshold to increase to say 150 variations. Your snippet shows what I think is what you are suggesting but at the end of that code line you have // followed by some comment. Is this required and if not where and how do I terminate the respective code line to insure it doesn’t break my site? The second line of code “add filter…” includes the custom_wc_ajax_variation_threshold and some number at the end. What is the relationship of these variables and the number at the end and do I need to change anything to reflect the number of variations I am looking to grow to?
I am really trying to find the easiest way to resolve this issue without worrying that any plugin or theme updates will overwrite these changes and resort back to the original limitations. Does Woocommerce have any built in admin function that would allow this change?Forum: Plugins
In reply to: [WooCommerce] Woocommerce product attributes and variationsMargaret, the reason you were unable to see the actual failure as described is due to the fact that we had to roll out the additional variations to allow the site to function correctly and not confuse customers. But, as stated, this is a capability that is drastically need by us in order to fully show all available options for a set period of time. We are considering a temporary workaround that may hold us over, but we would prefer to have some type of settings or other admin function that would allow us to manage this ourselves. We do not have access to any cpanal functions only what is available to us as the site owners and within the standard wordpress/woocommerce admin feature. Is the any way to add some simple CSS code to our ASTRA theme customization that might help solve this? Please excuse my ignorance as I am not a web developer, but I am trying to understand options so that I can communicated the needs to our hosting company.
Thanks again for any guidance…Forum: Plugins
In reply to: [WooCommerce] Woocommerce product attributes and variationsHere is a copy of the system report... ### WordPress Environment ### WordPress address (URL): https://ctlifesaver.com Site address (URL): https://ctlifesaver.com WC Version: 6.2.1 REST API Version: ✔ 6.2.1 WC Blocks Version: ✔ 6.7.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.1.0 Log Directory Writable: ✔ WP Version: 5.9.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 2 GB PHP Time Limit: 600 PHP Max Input Vars: 16384 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.29-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.2.1 WC Database Prefix: wp_ Total Database Size: 83.01MB 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