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Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter judyvalidity

    (@judyvalidity)

    Thank you for sharing your thoughts on the possible reason. I’m just glad that it has been resolved in version 7.4.0 of your plugin.

    I love the improved input field height as well – I had tried to achieve that with some custom css, but couldn’t get it to work. Thank you for making that visual improvement in your update :).

    Yes, please go ahead an mark this as resolved.

    Kind regards,
    Judy

    Thread Starter judyvalidity

    (@judyvalidity)

    Hi there,

    Just a quick update – I’ve jumped into a discussion in the Avada Users Group where others have posted the same issue.

    I switched to a different Stripe plugin as recommended by one of the other users, and this other one works fine.

    Interestingly, I noticed today that another update was available for WooPayments. I updated WooPayments to version 7.4.0 and reactivated the plugin, and the credit card input fields now load properly.

    My Avada theme is still on the same version as when I raised the problem with version 7.3.0 of your plugin.

    I’m glad it’s sorted as I do prefer your plugin – do you have any thoughts on why it’s working fine in versions 7.2.0 and 7.4.0, but not 7.3.0?

    Kind regards,
    Judy

    Thread Starter judyvalidity

    (@judyvalidity)

    Hi there,

    Thank you for your guidance with this. I have successfully tested with TT3 and block Checkout page, and confirm that the credit card input fields appear.

    However, when I switch back to the Avada theme and roll back WooCommerce to version 8.6.1, the problem still persists unless I also roll back WooPayments to version 7.2.0.

    I guess I will need to raise a support ticket with Avada?

    Kind regards,
    Judy

    Thread Starter judyvalidity

    (@judyvalidity)

    Hi again Carol,

    Just a quick update – I have also deactivated all non-mandatory 3rd party plugins to see if the credit card input fields loaded, and it hasn’t helped.

    The only plugins that I’ve left running on our staging site are:

    Avada Builder
    Avada Core
    (these are both required for the Avada wordpress theme)

    WooCommerce
    WooPayments

    I hope this helps with your investigation.

    Kind regards,
    Judy

    Thread Starter judyvalidity

    (@judyvalidity)

    Hi Carol,

    Thanks so much for your response.

    I have followed your instructions and below is the System Status Report. (The search for fatal errors on the Logs tab returned no results):

    ### WordPress Environment ###
    
    WordPress address (URL): https://validitystage.wpengine.com
    
    Site address (URL): https://validitystage.wpengine.com
    
    WC Version: 8.7.0
    
    REST API Version: ✔ 8.7.0
    
    Action Scheduler Version: ✔ 3.7.2
    
    Log Directory Writable: ✔
    
    WP Version: 6.4.3
    
    WP Multisite: –
    
    WP Memory Limit: 512 MB
    
    WP Debug Mode: –
    
    WP Cron: –
    
    Language: en_AU
    
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: nginx
    
    PHP Version: 8.2.14
    
    PHP Post Max Size: 100 MB
    
    PHP Time Limit: 43300
    
    PHP Max Input Vars: 10000
    
    cURL Version: 7.81.0
    
    OpenSSL/3.0.2
    
    SUHOSIN Installed: –
    
    MySQL Version: 8.0.36-28
    
    Max Upload Size: 50 MB
    
    Default Timezone is UTC: ✔
    
    fsockopen/cURL: ✔
    
    SoapClient: ✔
    
    DOMDocument: ✔
    
    GZip: ✔
    
    Multibyte String: ✔
    
    Remote Post: ✔
    
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 8.7.0
    
    WC Database Prefix: wp3_
    
    Total Database Size: 45.33MB
    
    Database Data Size: 37.89MB
    
    Database Index Size: 7.44MB
    
    wp3_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp3_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.06MB + Engine InnoDB
    
    wp3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
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    wp3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
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    wp3_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    
    wp3_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
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    wp3_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_cli_visitor_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
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    wp3_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp3_legal_pages: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    
    wp3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_lp_popups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_options: Data: 6.39MB + Index: 0.13MB + Engine InnoDB
    
    wp3_pda_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_popupallypro_stats_log: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    
    wp3_postmeta: Data: 7.52MB + Index: 3.03MB + Engine InnoDB
    
    wp3_posts: Data: 8.52MB + Index: 0.42MB + Engine InnoDB
    
    wp3_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    wp3_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_redirection_items: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
    
    wp3_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    wp3_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
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    wp3_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
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    wp3_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    
    wp3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    
    wp3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_usermeta: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
    
    wp3_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    wp3_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp3_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp3_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    wp3_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    
    wp3_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    
    wp3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_woocs_statistic: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    
    wp3_wpl_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wpl_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_wpl_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wpmailsmtp_debug_events: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wpml_mails: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wt_abandonment_coupon: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    wp3_yoast_indexable: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    
    wp3_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    wp3_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp3_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp3_yoast_prominent_words: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    
    wp3_yoast_seo_links: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
    
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp_options: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
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    ### Post Type Counts ###
    
    attachment: 802
    
    avada_faq: 18
    
    aw_workflow: 1
    
    fusion_element: 71
    
    fusion_form: 10
    
    fusion_icons: 16
    
    fusion_tb_layout: 16
    
    fusion_tb_section: 44
    
    fusion_template: 1
    
    global_product_addon: 1
    
    nav_menu_item: 49
    
    oembed_cache: 7
    
    page: 69
    
    pewc_field: 1
    
    pewc_group: 1
    
    popup: 1
    
    popup_theme: 6
    
    portfolio: 36
    
    post: 57
    
    product: 25
    
    product_variation: 301
    
    shop_coupon: 11
    
    shop_order: 31
    
    shop_order_refund: 27
    
    tablepress_table: 1
    
    wpautoterms_page: 2
    
    wpcf7r_action: 9
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
    
    Check & Log Email: by checkemail – 1.0.10
    
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    
    Avada Builder: by ThemeFusion – 3.11.7
    
    Avada Core: by ThemeFusion – 5.11.7
    
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.2
    
    Redirection: by John Godley – 5.4.2
    
    Search Exclude: by QuadLayers – 2.0.9
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.5
    
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3
    
    Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.6.1
    
    FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 2.4.1.6
    
    WooPayments: by Automattic – 7.3.0
    
    WooCommerce PayPal Payments: by WooCommerce – 2.6.0
    
    WooCommerce: by Automattic – 8.7.0
    
    Yoast SEO: by Team Yoast – 22.3
    
    WP Mail Logging: by WP Mail Logging Team – 1.12.0
    
    WP Mail SMTP: by WP Mail SMTP – 4.0.1
    
    WP Rollback: by WP Rollback – 2.0.6
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins () ###
    
    advanced-cache.php: advanced-cache.php
    
    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (5) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    
    WP Engine Cache Plugin: by WP Engine – 1.3.0
    
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.1
    
    WP Engine Security Auditor: by wpengine – 1.1.1
    
    WP Engine System: by WP Engine – 5.0.1
    
    ### Settings ###
    
    API Enabled: –
    
    Force SSL: –
    
    Currency: AUD (AUD$)
    
    Currency Position: left
    
    Thousand Separator: ,
    
    Decimal Separator: .
    
    Number of Decimals: 2
    
    Taxonomies: Product Types: external (external)
    
    grouped (grouped)
    
    simple (simple)
    
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    
    exclude-from-search (exclude-from-search)
    
    featured (featured)
    
    outofstock (outofstock)
    
    rated-1 (rated-1)
    
    rated-2 (rated-2)
    
    rated-3 (rated-3)
    
    rated-4 (rated-4)
    
    rated-5 (rated-5)
    
    Connected to Woo.com: ✔
    
    Enforce Approved Product Download Directories: –
    
    HPOS feature screen enabled: –
    
    HPOS feature enabled: –
    
    Order datastore: WC_Order_Data_Store_CPT
    
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ✔
    
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    
    Retention period: 30 days
    
    Level threshold: –
    
    Log directory size: 577 KB
    
    ### WC Pages ###
    
    Shop base: #12750 - /assessments-shop/
    
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    
    My account: ❌ Page visibility should be public
    
    Terms and conditions: #13445 - /terms/
    
    ### Theme ###
    
    Name: Avada Child
    
    Version: 1.0.0
    
    Author URL: https://theme-fusion.com
    
    Child Theme: ✔
    
    Parent Theme Name: Avada
    
    Parent Theme Version: 7.11.7
    
    Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    
    Avada/woocommerce/checkout/form-pay.php
    
    Avada/woocommerce/checkout/review-order.php
    
    Avada-Child-Theme/woocommerce/emails/customer-completed-order.php
    
    Avada-Child-Theme/woocommerce/emails/customer-invoice.php
    
    Avada/woocommerce/single-product/short-description.php
    
    Avada/woocommerce/single-product/tabs/additional-information.php
    
    Avada/woocommerce/single-product/tabs/description.php
    
    ### WooPayments ###
    
    Version: 7.3.0
    
    Connected to WPCOM: Yes
    
    WPCOM Blog ID: 200946076
    
    Account ID: acct_1K8GoT2HXObTNYf9
    
    Payment Gateway: Enabled
    
    Test Mode: Enabled
    
    Enabled APMs: card
    
    WooPay: Not eligible
    
    Apple Pay / Google Pay: Disabled
    
    Fraud Protection Level: basic
    
    Multi-currency: Disabled
    
    Public Key Encryption: Disabled
    
    Auth and Capture: Enabled
    
    Documents: Disabled
    
    Logging: Enabled
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    
    Shop country code: AU
    
    WooCommerce currency supported: ✔
    
    Advanced Card Processing available in country: ✔
    
    Pay Later messaging available in country: ✔
    
    Webhook status: –
    
    PayPal Vault enabled: –
    
    ACDC Vault enabled: –
    
    Logging enabled: –
    
    Reference Transactions: –
    
    Used PayPal Checkout plugin: ✔
    
    Subscriptions Mode: Disabled
    
    ### Admin ###
    
    Enabled Features: activity-panels
    
    analytics
    
    product-block-editor
    
    coupons
    
    core-profiler
    
    customer-effort-score-tracks
    
    import-products-task
    
    experimental-fashion-sample-products
    
    shipping-smart-defaults
    
    shipping-setting-tour
    
    homescreen
    
    marketing
    
    mobile-app-banner
    
    navigation
    
    onboarding
    
    onboarding-tasks
    
    product-variation-management
    
    product-virtual-downloadable
    
    product-external-affiliate
    
    product-grouped
    
    product-linked
    
    remote-inbox-notifications
    
    remote-free-extensions
    
    payment-gateway-suggestions
    
    shipping-label-banner
    
    subscriptions
    
    store-alerts
    
    transient-notices
    
    woo-mobile-welcome
    
    wc-pay-promotion
    
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    
    minified-js
    
    new-product-management-experience
    
    product-pre-publish-modal
    
    settings
    
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-03-22 10:00:58 +11:00
    
    Options: ✔
    
    Notes: 205
    
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 109
    
    Oldest: 2024-02-20 20:33:50 +1100
    
    Newest: 2024-03-21 23:21:06 +1100
    
    Pending: 3
    
    Oldest: 2024-03-22 21:52:43 +1100
    
    Newest: 2024-03-22 23:02:34 +1100
    
    ### Status report information ###
    
    Generated at: 2024-03-22 08:50:57 +11:00
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