judyvalidity
Forum Replies Created
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Thank you for sharing your thoughts on the possible reason. I’m just glad that it has been resolved in version 7.4.0 of your plugin.
I love the improved input field height as well – I had tried to achieve that with some custom css, but couldn’t get it to work. Thank you for making that visual improvement in your update :).
Yes, please go ahead an mark this as resolved.
Kind regards,
JudyHi there,
Just a quick update – I’ve jumped into a discussion in the Avada Users Group where others have posted the same issue.
I switched to a different Stripe plugin as recommended by one of the other users, and this other one works fine.
Interestingly, I noticed today that another update was available for WooPayments. I updated WooPayments to version 7.4.0 and reactivated the plugin, and the credit card input fields now load properly.
My Avada theme is still on the same version as when I raised the problem with version 7.3.0 of your plugin.
I’m glad it’s sorted as I do prefer your plugin – do you have any thoughts on why it’s working fine in versions 7.2.0 and 7.4.0, but not 7.3.0?
Kind regards,
JudyHi there,
Thank you for your guidance with this. I have successfully tested with TT3 and block Checkout page, and confirm that the credit card input fields appear.
However, when I switch back to the Avada theme and roll back WooCommerce to version 8.6.1, the problem still persists unless I also roll back WooPayments to version 7.2.0.
I guess I will need to raise a support ticket with Avada?
Kind regards,
JudyHi again Carol,
Just a quick update – I have also deactivated all non-mandatory 3rd party plugins to see if the credit card input fields loaded, and it hasn’t helped.
The only plugins that I’ve left running on our staging site are:
Avada Builder
Avada Core
(these are both required for the Avada wordpress theme)WooCommerce
WooPaymentsI hope this helps with your investigation.
Kind regards,
JudyHi Carol,
Thanks so much for your response.
I have followed your instructions and below is the System Status Report. (The search for fatal errors on the Logs tab returned no results):
### WordPress Environment ### WordPress address (URL): https://validitystage.wpengine.com Site address (URL): https://validitystage.wpengine.com WC Version: 8.7.0 REST API Version: ✔ 8.7.0 Action Scheduler Version: ✔ 3.7.2 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_AU External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.2.14 PHP Post Max Size: 100 MB PHP Time Limit: 43300 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 8.0.36-28 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.7.0 WC Database Prefix: wp3_ Total Database Size: 45.33MB Database Data Size: 37.89MB Database Index Size: 7.44MB wp3_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 802 avada_faq: 18 aw_workflow: 1 fusion_element: 71 fusion_form: 10 fusion_icons: 16 fusion_tb_layout: 16 fusion_tb_section: 44 fusion_template: 1 global_product_addon: 1 nav_menu_item: 49 oembed_cache: 7 page: 69 pewc_field: 1 pewc_group: 1 popup: 1 popup_theme: 6 portfolio: 36 post: 57 product: 25 product_variation: 301 shop_coupon: 11 shop_order: 31 shop_order_refund: 27 tablepress_table: 1 wpautoterms_page: 2 wpcf7r_action: 9 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Check & Log Email: by checkemail – 1.0.10 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Avada Builder: by ThemeFusion – 3.11.7 Avada Core: by ThemeFusion – 5.11.7 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.2 Redirection: by John Godley – 5.4.2 Search Exclude: by QuadLayers – 2.0.9 Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.5 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3 Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.6.1 FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 2.4.1.6 WooPayments: by Automattic – 7.3.0 WooCommerce PayPal Payments: by WooCommerce – 2.6.0 WooCommerce: by Automattic – 8.7.0 Yoast SEO: by Team Yoast – 22.3 WP Mail Logging: by WP Mail Logging Team – 1.12.0 WP Mail SMTP: by WP Mail SMTP – 4.0.1 WP Rollback: by WP Rollback – 2.0.6 ### Inactive Plugins (0) ### ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached Redux ### Must Use Plugins (5) ### Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.3.0 WP Engine Seamless Login Plugin: by WP Engine – 1.6.1 WP Engine Security Auditor: by wpengine – 1.1.1 WP Engine System: by WP Engine – 5.0.1 ### Settings ### API Enabled: – Force SSL: – Currency: AUD (AUD$) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 577 KB ### WC Pages ### Shop base: #12750 - /assessments-shop/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ❌ Page visibility should be public Terms and conditions: #13445 - /terms/ ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 7.11.7 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada-Child-Theme/woocommerce/emails/customer-completed-order.php Avada-Child-Theme/woocommerce/emails/customer-invoice.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### WooPayments ### Version: 7.3.0 Connected to WPCOM: Yes WPCOM Blog ID: 200946076 Account ID: acct_1K8GoT2HXObTNYf9 Payment Gateway: Enabled Test Mode: Enabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Disabled Fraud Protection Level: basic Multi-currency: Disabled Public Key Encryption: Disabled Auth and Capture: Enabled Documents: Disabled Logging: Enabled ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: AU WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-22 10:00:58 +11:00 Options: ✔ Notes: 205 Onboarding: completed ### Action Scheduler ### Complete: 109 Oldest: 2024-02-20 20:33:50 +1100 Newest: 2024-03-21 23:21:06 +1100 Pending: 3 Oldest: 2024-03-22 21:52:43 +1100 Newest: 2024-03-22 23:02:34 +1100 ### Status report information ### Generated at: 2024-03-22 08:50:57 +11:00