Kanika

Hi Team,

It is my 5th message in the last 2 weeks or more. Hope you have gone through my conversation with the hosting proovider – Hostinger.

They can help only we help with the exact error. According to them their is no issue and that is what I have shared in the document attached 2 weeks back.

Awaiting your reply.

Thanks,

Kanika

Hi,

Thanks for checking. So I have managed to take help from the hosting service provider, some clients in those other countries location, also developers on woocommerce slack channel and all confirmed that Australia,UK and USA are not mentioned on my website anywhere – neither in general settings, nor product pages and neither any of the plugins(tried and tested) are becoming the reason for these countries to show up.

I then reached out to the Google Merchant support team to show them the issue, and they made me add ‘India’ to the source feed. Because of which, the status of those 12 products now has changed from ‘Not approved’ to ‘Limited’.

Although ‘India’ is not reflecting on the shipping countries in GMC for those products.

I have one question.

On my website, on Shipping and return page, if I add one section for ‘International orders’ – would that suffice for all other countries other than India? Also mention the same shipping and return on GMC for each country. But on website it wud be just under one head ‘International Orders’

or

Would I have to mention separate section for each country? (On my website, on Shipping and return page)

hope my question is clear.

Thanks,

Kanika

Alright so the hosting team checked on their end. I will share all the details here. Their last message is

“Can you help me to ask the plugin support, what the error looks like that they found. Then, I will forward it to the technical team, and if the issue is indeed from the server side, we can help it further.”

The entire conversation from Hosting service provider end is pasted here along with the screenshots.

Now they are waiting from inputs from your end wrt error msg. Meanwhile if you want me to check anything else from them please let me know..

Thanks,

Kanika

Hi,

Hoping you went through the details I explained above.

Any thoughts around why the plugin it is working on 2 products and not working on the other two?

Thanks,

Kanika

Hi,

The base price is 499 (read below the product name) not 749 (mentioned as order total—just above ‘Add to cart’ button). Variation – Matki TLight Diffuser With Wax melts Gift Box

250 and 500 are getting added to order total 749. They should be added to base price of 499.

By default: the “base price” should be equal to the “Order total”. (this rule is not getting met, hence the problem)

Only when user selects a different option extra 250 gets added to base price and then order total = base price (499) + extra amount (250 or 500, based on the option selected)

But the same plugin is working fine for the below 2 products.

Variation – Shankh Electric Diffuser with Wax Melts Gift Box

Gift Box – Paisley Candles

Let me know if you see any differently.

Thanks

Kanika

Also, I have 4 products on my website using this plugin. Out of which, 2 are working fine and 2 are not. If Ajax is the problem, all 4 would have an issue. Below 2 links of the products working fine with the plugin.

Variation – Shankh Electric Diffuser with Wax Melts Gift Box

Gift Box – Paisley Candles

Dear Shameem,

Thank you for replying.

I shared the screenshot in the google word doc link above, mentioning I have only put ‘India’ as the country I am selling to. Which means I have not added Australia, United Kingdom or US.

I have syncd the GMC with WordPress website by adding HTML tag generated by GMC to connect to the store. And then adding that TAG to my website.

Thanks,

Kanika

• This reply was modified 2 years, 1 month ago by Kanika.