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Forum: Plugins
In reply to: [WooCommerce] Woocommerce order status not updating to complete after successful ITN
Thread Starter karendejong
(@karendejong)

3 years ago
Hi @beautyofcode
So I looked again at the orders, and it seems like all orders are taking a day or three to change from order processing to order complete after successful ITN payment. There’s even a few that doesn’t update at all. There’s no similarities all orders are different.

I have logging & debugging enabled.

Here are some logs for 6 June:
This shows the integration with the courier company:
```
2023-06-06T00:00:18+00:00 INFO Array
(
    [Webhook Delivery] => Array
        (
            [Delivery ID] => f8c8f07fc40d23d4cefdf012d4a8a9a2
            [Date] => Jun 6, 2023 @ 0:00
            [URL] => https://api.bobgo.co.za/webhook/channel?channel=6957e81c-0172-43fb-bf78-87ca038f7893
            [Duration] => 0.82634
            [Request] => Array
                (
                    [Method] => POST
                    [Headers] => Array
                        (
                            [User-Agent] => WooCommerce/7.7.2 Hookshot (WordPress/6.2.2)
                            [Content-Type] => application/json
                            [X-WC-Webhook-Source] => https://glare.co.za/
                            [X-WC-Webhook-Topic] => order.updated
                            [X-WC-Webhook-Resource] => order
                            [X-WC-Webhook-Event] => updated
                            [X-WC-Webhook-Signature] => sUjPRYB5xdngQmCpq7sqW23NjqSpamUYRQCS+5YM/60=
                            [X-WC-Webhook-ID] => 39
                            [X-WC-Webhook-Delivery-ID] => f8c8f07fc40d23d4cefdf012d4a8a9a2
                        )

                )

            [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
            [Response] => Array
                (
                    [Code] => 200
                    [Message] => OK
                    [Headers] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
                        (
                            [data:protected] => Array
                                (
                                    [date] => Tue, 06 Jun 2023 00:00:18 GMT
                                    [content-type] => application/json
                                    [content-length] => 4
                                    [bob-go-request-id] => d7fd6160-863e-474b-8cd5-20d9d87ec89b
                                    [apigw-requestid] => GEeLAhguCfMEP4w=
                                )

                        )

                    [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
                )

        )

)
```
```
This shows the intergration with the payment gateway (I've deleted personal info)

06-06-2023 @ 05:45:34 -

Payfast ITN call received

06-06-2023 @ 05:45:34 - Get posted data
06-06-2023 @ 05:45:34 - Payfast Data: Array
(
[m_payment_id] => 23301
[pf_payment_id] => 126201192
[payment_status] => COMPLETE
[item_name] => Glare - 23301
[item_description] => New order from Glare
[amount_gross] => 1240.00
[amount_fee] => -47.93
[amount_net] => 1192.07
[custom_str1] => wc_order_FPJoIg9LqhwUU
[custom_str2] => WooCommerce/7.7.2; https://glare.co.za
[custom_str3] => 23301
[custom_str4] =>
[custom_str5] =>
[custom_int1] =>
[custom_int2] =>
[custom_int3] =>
[custom_int4] =>
[custom_int5] =>
[name_first] => 
[name_last] => 
[email_address] => 
[merchant_id] => 15049209
[signature] => b4799792eec63ccd53958bd3c70f5f03
)

06-06-2023 @ 05:45:34 - Verify security signature
06-06-2023 @ 05:45:34 - Signature = valid
06-06-2023 @ 05:45:34 - Verify source IP
06-06-2023 @ 05:45:34 - Valid IPs:
Array
(
[0] => 34.107.176.71
[1] => 34.120.184.229
[2] => 41.74.179.210
[3] => 41.74.179.194
[4] => 41.74.179.197
[5] => 41.74.179.204
[6] => 41.74.179.212
[7] => 41.74.179.217
[8] => 197.97.145.156
[9] => 41.74.179.203
[10] => 41.74.179.193
[11] => 41.74.179.211
[12] => 144.126.193.139
[13] => 41.74.179.196
[14] => 41.74.179.200
[15] => 41.74.179.195
[16] => 41.74.179.201
[17] => 41.74.179.218
[18] => 197.97.145.145
[19] => 197.97.145.149
[20] => 197.97.145.148
[22] => 197.97.145.150
)

06-06-2023 @ 05:45:34 - Verify data received
06-06-2023 @ 05:45:34 - Host = https://www.payfast.co.za/eng/query/validate
06-06-2023 @ 05:45:34 - Params = Array
(
[m_payment_id] => 23301
[pf_payment_id] => 126201192
[payment_status] => COMPLETE
[item_name] => Glare - 23301
[item_description] => New order from Glare
[amount_gross] => 1240.00
[amount_fee] => -47.93
[amount_net] => 1192.07
[custom_str1] => wc_order_FPJoIg9LqhwUU
[custom_str2] => WooCommerce/7.7.2; https://glare.co.za
[custom_str3] => 23301
[custom_str4] =>
[custom_str5] =>
[custom_int1] =>
[custom_int2] =>
[custom_int3] =>
[custom_int4] =>
[custom_int5] =>
[name_first] => 
[name_last] => 
[email_address] => 
[merchant_id] => 15049209
)

06-06-2023 @ 05:45:34 - Response:
Array
(
[VALID] =>
)

06-06-2023 @ 05:45:34 - Check data against internal order
06-06-2023 @ 05:45:34 - Order Details:
customer id:0
order id: 23301
parent id: 0
status: pending
total: 1240.00
currency: ZAR
key: wc_order_FPJoIg9LqhwUU
06-06-2023 @ 05:45:34 - Check status and update order
06-06-2023 @ 05:45:34 - - Complete

06-06-2023 @ 05:45:36 -

End ITN call
```
```
This is integration with accounting software:

2023-06-06T00:00:19+00:00 INFO Array
(
    [Webhook Delivery] => Array
        (
            [Delivery ID] => e3a9929f66f5e18b14ecdc842b0213cb
            [Date] => Jun 6, 2023 @ 0:00
            [URL] => https://api.storehub.io/api/woocom/9ae34b63-864d-4ab4-83de-273714831c5e
            [Duration] => 0.88973
            [Request] => Array
                (
                    [Method] => POST
                    [Headers] => Array
                        (
                            [User-Agent] => WooCommerce/7.7.2 Hookshot (WordPress/6.2.2)
                            [Content-Type] => application/json
                            [X-WC-Webhook-Source] => https://glare.co.za/
                            [X-WC-Webhook-Topic] => order.updated
                            [X-WC-Webhook-Resource] => order
                            [X-WC-Webhook-Event] => updated
                            [X-WC-Webhook-Signature] => C4gYsdNtEd3rJHWmpjec72SZa7Zojj6p+0pzhFhfohQ=
                            [X-WC-Webhook-ID] => 37
                            [X-WC-Webhook-Delivery-ID] => e3a9929f66f5e18b14ecdc842b0213cb
                        )

                )

            [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
            [Response] => Array
                (
                    [Code] => 200
                    [Message] => OK
                    [Headers] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
                        (
                            [data:protected] => Array
                                (
                                    [server] => Microsoft-IIS/10.0
                                    [x-stackifyid] => V2|bc72aec3-c845-4659-a054-7929cfb98af9|C92019|CD1
                                    [x-powered-by] => ASP.NET
                                    [strict-transport-security] => max-age=0
                                    [date] => Tue, 06 Jun 2023 00:00:19 GMT
                                )

                        )

                    [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
                )

        )

)
```
Not sure if this can help with the investigation.

Thanks again for your help.
Forum: Plugins
In reply to: [WooCommerce] Woocommerce order status not updating to complete after successful ITN
Thread Starter karendejong
(@karendejong)

3 years ago
Hi

I am opening this thread again as I am still struggling with the same issue.
My Woocommerce site is fully updated and can’t see any issues in the logs related to this problem. Could it be the syncing with my payment gateway?

Any help will be appreciated.

Thank you!
- This reply was modified 3 years ago by karendejong.
Forum: Plugins
In reply to: [WooCommerce] Woocommerce order status not updating to complete after successful ITN

Thread Starter karendejong
(@karendejong)

3 years, 1 month ago

Hi @beautyofcode

Thank you for your response. I’ll look into these and hopefully this will resolve the issue.

Forum: Plugins
In reply to: [WooCommerce] Woocommerce order status not updating to complete after successful ITN

Thread Starter karendejong
(@karendejong)

3 years, 1 month ago

Hi @xue28

Thank you for your reply.
I am using PayFast as the payment gateway
Link to order notes: https://snipboard.io/9ITvDG.jpg

Woocommerce status:

### WordPress Environment ###

WordPress address (URL): https://glare.co.za
Site address (URL): https://glare.co.za
WC Version: 7.4.0
REST API Version: ✔</img> 7.4.0
WC Blocks Version: ✔</img> 9.4.3
Action Scheduler Version: ✔</img> 3.5.4
Log Directory Writable: ✔</img>
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 10.3.38-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

### Database ###

WC Database Version: 7.4.0
WC Database Prefix: wp_
Total Database Size: 305.71MB
Database Data Size: 275.33MB
Database Index Size: 30.38MB
wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.72MB + Index: 1.66MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 2.80MB + Index: 1.87MB + Engine MyISAM
wp_barcode_scanner_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_barcode_scanner_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_barcode_scanner_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_barcode_scanner_posts_columns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_barcode_scanner_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_barcode_v3_dimension: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_fields_matching: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_label_sheets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_paper_formats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_template_to_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_barcode_v3_user_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_cookie_scan_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 6.50MB + Index: 8.09MB + Engine InnoDB
wp_email_log: Data: 51.21MB + Index: 0.07MB + Engine MyISAM
wp_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 6.09MB + Index: 1.11MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 19.13MB + Index: 10.63MB + Engine InnoDB
wp_posts: Data: 173.03MB + Index: 1.33MB + Engine InnoDB
wp_pos_warehouse: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.10MB + Index: 0.08MB + Engine MyISAM
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.41MB + Index: 0.32MB + Engine MyISAM
wp_wc_order_stats: Data: 0.18MB + Index: 0.13MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.24MB + Index: 0.37MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 2.12MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 3.66MB + Index: 0.44MB + Engine MyISAM
wp_wfhits: Data: 0.17MB + Index: 0.04MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 2.66MB + Index: 0.13MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.36MB + Index: 0.08MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 1499
chart: 1
cookielawinfo: 6
custom_css: 2
et_body_layout: 5
et_header_layout: 3
et_pb_layout: 322
et_tb_item: 1
et_template: 8
et_theme_builder: 1
global_product_addon: 2
nav_menu_item: 16
page: 26
phoen_size_chart: 180
pi_fees_rule: 1
post: 1
product: 82
product_variation: 447
pscw-size-chart: 51
revision: 2328
sa_slider: 1
shop_coupon: 187
shop_order: 2532
sp_wp_carousel: 5
tss_data: 26
tss_slider: 2
wp-rest-api-log: 93
wptb-tables: 1

### Security ###

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

### Active Plugins (25) ###

Child Theme Wizard: by Jay Versluis – 1.4
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8
Email Log: by Sudar – 2.4.8
F4 Total Stock Value for WooCommerce: by FAKTOR VIER – 2.0.5
Facebook for WooCommerce: by Facebook – 3.0.16
Max Mega Menu: by megamenu.com – 3.1.1
Meta pixel for WordPress: by Facebook – 3.0.8
Oliver POS – A WooCommerce Point of Sale (POS): by Oliver POS – 2.4.0.8
Payflex Payment Gateway: by Payflex – 2.4.3
Barcode Label Printing for WooCommerce and others plugins – (basic): by UkrSolution – 3.4.5
Product Size Chart for WooCommerce: by VillaTheme – 1.1.3
Product Size charts for Woocommerce: by phoeniixx – 3.0
Testimonial Slider: by Web-Settler – 3.5.8.5
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
UpSell for WooCommerce: by nordiccustommade – 1.0.0
WooCommerce Cart Stock Reducer: by James Golovich – 3.90
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.18
WooCommerce Filter Orders by Product: by Kowsar Hossain – 3.2.1
WooCommerce PayFast Gateway: by WooCommerce – 1.5.0 (update to version 1.5.2 is available)
WooCommerce Product Add-ons: by WooCommerce – 3.0.11
WooCommerce: by Automattic – 7.4.0 (update to version 7.6.0 is available)
Wordfence Security: by Wordfence – 7.9.2
WP Mail SMTP: by WPForms – 3.7.0
Social Chat: by QuadLayers – 7.0.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ✔</img>
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
mix and match (mix-and-match)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #6607 – /
Basket: #178 – /basket/
Checkout: #179 – /checkout/
My account: #15406 – /my-account/
Terms and conditions: ❌</img> Page not set

### Theme ###

Name: Child Theme Wizard
Version: 1.0
Author URL:
Child Theme: ✔</img>
Parent Theme Name: Divi
Parent Theme Version: 4.20.0
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔</img>

### Templates ###

Overrides: Child-Theme-Wizard/woocommerce/emails/admin-new-order.php
Child-Theme-Wizard/woocommerce/emails/customer-completed-order.php
Child-Theme-Wizard/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0
Child-Theme-Wizard/woocommerce/emails/customer-processing-order.php

Outdated Templates: ❌</img>

Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ✔</img> Next scheduled: 2023-04-14 12:44:42 +02:00
Options: ✔</img>
Notes: 19
Onboarding: completed

### Action Scheduler ###

Complete: 13,614
Oldest: 2023-03-14 08:31:27 +0200
Newest: 2023-04-14 08:26:13 +0200

Failed: 17
Oldest: 2021-08-03 08:00:11 +0200
Newest: 2023-04-05 09:09:25 +0200

Pending: 2
Oldest: 2023-04-14 12:17:37 +0200
Newest: 2023-04-15 06:13:26 +0200

### Status report information ###

Generated at: 2023-04-14 08:26:36 +02:00

Woocommerce status logs:

2023-04-05T07:48:33+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T07:48:46+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 45056 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T07:48:57+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 45056 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T07:49:08+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 45056 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T07:49:32+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T07:51:04+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 45056 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T08:01:24+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T08:01:57+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T08:02:11+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T08:04:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T09:21:16+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 233472 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T09:34:04+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 249856 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

2023-04-05T09:34:40+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 233472 bytes) in /home/glarevkw/public_html/wp-includes/class-wpdb.php on line 2397

Thank you for your help!

Forum: Plugins
In reply to: [WooCommerce] Payment gateway not sending communication to Woocommerce

Thread Starter karendejong
(@karendejong)

3 years, 3 months ago

Thank you! This was exactly what I was looking for. Just some more info on this functionality that I found on a blog when testing the hold stock timing, the cron job needs to run for this to happen if you insert 10min the cron job will run in 20min, so just be patient. Always keep in mind minx2 when setting the time. Maybe Woocommerce should also put that in the field description 🙂

Forum: Plugins
In reply to: [Barcode Scanner (+Mobile App) - Inventory manager, Order fulfillment system, POS (Point of Sale)] Stock levels not reducing after order creation

Thread Starter karendejong
(@karendejong)

3 years, 6 months ago

Hi Dmitry

So I have figured out what the issue was. There was only SKU’s added to the product inventory and not on the variations of each product. After testing by adding unique SKU’s to all variations the stock quantities are now reducing.

Thank you again for your quick response and help!

Forum: Plugins
In reply to: [Barcode Scanner (+Mobile App) - Inventory manager, Order fulfillment system, POS (Point of Sale)] Stock levels not reducing after order creation

Thread Starter karendejong
(@karendejong)

3 years, 6 months ago

Hi Dmitry

Thank you for your quick reply.

I have tried orders with status “Processing” and “Complete” but still no stock reduction took place.
I have also created a payment method “Cash payment” as a method to choose, but also no stock reduction.
Am I missing something?

Thank you again for your help.

Forum: Plugins
In reply to: [Meta for WooCommerce] Woocommerce syncing with facebook catalog, but product not showing on shop

Thread Starter karendejong
(@karendejong)

4 years, 8 months ago

Hi

Not sure if this will resolve your issue @farzanbahadur, but I decided to use the recommended image sizes that Facebook stipulates in their documentation. 1024px by 1024px. As soon as I uploaded the images to my WooCommerce store, all the products synced and showed in my Facebook shop.

My conclusion is that they are very strict with their rules regarding image sizes.

I am just glad this resolved my issue.`

Forum: Plugins
In reply to: [Meta for WooCommerce] Woocommerce syncing with facebook catalog, but product not showing on shop

Thread Starter karendejong
(@karendejong)

4 years, 9 months ago

Hi @nathvi

Thank you for your reply.

Yes, I am aware that out of stock products doesn’t sync. This is not the case. It is brand new in stock products that won’t show. And it seems like it is the images that is the problem, like explained in my previous message. I also do not sell virtual products.

Thanks again for your help.

Viewing 9 replies - 1 through 9 (of 9 total)