Chris
Forum Replies Created
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We implemented the update and the error went away! Awesomeness!!!
- This reply was modified 8 years, 12 months ago by Chris.
I think I found the problem. I updated my profile and my email address. I purchased under @softwarepricing.com but this profile was tied to another email address.
Hopefully this will clean up future correspondences. I think this may be why I ended up in spam.
Sounds great. I have activated the plugin so you can see the fatal php error we are encountering. It is creating a lot of lag sitewide.
At this point why don’t we take this out of the forum and you can email me directly above…we can debug the php fatal error and get the site working again and then I can revise all these posts/ratings/etc.
Here is a history of my attempts to obtain support:
On 5/16 regarding problem with calculations of score and results pages. The scores use decimal places, the results page score ranges do not. This creates scores that exist in the gaps and incorrect results pages being shown:
Begin forwarded message:
From: “Frank at Markasio” <[email protected]>
Subject: Thank You For Contacting Us
Date: May 15, 2017 at 12:31:16 PM EDT
To: [email protected]Hello Chris Mele!
Thank you for contacting the support team at Markasio. We will reply as soon as possible.
To find a quicker answer, check out these resources:
Search through our extensive documentation and videos.
Learn how to get started with Quiz And Survey Master
We appreciate your patience.
Talk to you soon!
Frank Corso
MarkasioOn 5/16
Begin forwarded message:
From: “Frank at Markasio” <[email protected]>
Subject: Thank You For Contacting Us
Date: May 16, 2017 at 5:34:08 PM EDT
To: [email protected]Hello Chris Mele!
Thank you for contacting the support team at Markasio. We will reply as soon as possible.
To find a quicker answer, check out these resources:
Search through our extensive documentation and videos.
Learn how to get started with Quiz And Survey Master
We appreciate your patience.
Talk to you soon!
Frank Corso
Markasioon 5/26 for fatal PHP error described above
Begin forwarded message:From: “Frank at Markasio” <[email protected]>
Subject: Thank You For Contacting Us
Date: May 26, 2017 at 8:19:37 AM EDT
To: [email protected]Hello Chris!
Thank you for contacting the support team at Markasio. We will reply as soon as possible.
To find a quicker answer, check out these resources:
Search through our extensive documentation and videos.
Learn how to get started with Quiz And Survey Master
We appreciate your patience.
Talk to you soon!
Frank Corso
MarkasioHi Frank,
I’m happy to revise this and update the posts. However I have created two support tickets with you and half a dozen emails and have received no response since 5/16.
Can you please provide an email address where I can send you these open support tickets so we can debug what’s wrong together?
I absolutely love this plugin but the lack of support has been problematic. So maybe my support tickets aren’t getting routed correctly? Not sure…
- This reply was modified 9 years ago by Chris.