kellymh13
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] No acces to HTML/PHP codes of woocommerce e-mailHi,
Yes that is what I mean. I have asked friends of mine with a WordPress website and they say that they have the same issue after the Woocommerce update.
I have added the screenshots again this time with snipboard.
Please let me know how I gain access again to the html codes as shown in the screenshots.
Thanks

Forum: Plugins
In reply to: [WooCommerce] No acces to HTML/PHP codes of woocommerce e-mailHi,
Unfortunately this is not resolving my answer.
My question is how do I gain access again to the html codes of the Woocommerce emails. Before I went to Woocommerce>Settting>Emails> Processing Order email>Manage or to Customizer>Theme’s>Theme editor but both options disappeared after the Woocommerce update and therefore I’m not able to correct the error in the html code that I made before the update, that is the reason my e-mail is not arriving at the customer.
Please see screenshots. Can you explain to me how I gain acces again to the codes?
ThanksForum: Plugins
In reply to: [WooCommerce] Confirmation e-mail not sent to customer after an orderHi Xue,
Thanks for your extensive reply, very helpful. The problem seems to be caused by my theme Astra. While using ‘storefront’ there is no problem, and all emails are sent. Is there a way to keep using the Astra theme and resolve issue within the theme? Otherwise I have to re-do the whole lay-out of my website if I use the storefront theme.
Thanks in advance!