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Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter kingjulien

    (@kingjulien)

    An update on my problem. I have tried to change my theme to the default twenty-twenty theme and the video embed is still not showing.

    Thread Starter kingjulien

    (@kingjulien)

    Hi threadi, thanks for the swift reply. I’m using Divi builder but I’m using the default post creation for my blog post. Is this affected by Divi builder as well?

    I will try to contact divi for assistance as well. Thank you.

    Thread Starter kingjulien

    (@kingjulien)

    Thank you so much! This solved the problem!

    Thread Starter kingjulien

    (@kingjulien)

    @fevered Hi here you go.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.woundkreme.com
    Site address (URL): https://www.woundkreme.com
    WC Version: 3.9.3
    REST API Version: ✔ 1.0.7
    Log Directory Writable: ✔
    WP Version: ❌ 5.3.2 - There is a newer version of WordPress available (5.4)
    WP Multisite: –
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.29
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.52-cll-lve - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Total Database Size: 61.30MB
    Database Data Size: 58.71MB
    Database Index Size: 2.59MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 98
    custom_css: 4
    customize_changeset: 21
    et_body_layout: 1
    et_footer_layout: 5
    et_header_layout: 19
    et_pb_layout: 60
    et_template: 16
    et_theme_builder: 5
    nav_menu_item: 5
    page: 31
    post: 6
    product: 10
    product_variation: 4
    revision: 936
    shop_coupon: 1
    shop_order: 27
    shop_order_refund: 1
    tbuilder_layout_part: 1
    wpcf7s: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (14) ###
    
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    Duplicate Post: by Enrico Battocchi – 3.2.4
    Login/Signup Popup ( Inline Form + Woocommerce ): by XootiX – 1.3 – Not tested with the active version of WooCommerce
    EWWW Image Optimizer: by Exactly WWW – 5.2.3
    Replace the Variable Price range by the chosen variation price in WooCommerce: by Laura Díaz – 2.1 – Not tested with the active version of WooCommerce
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.22
    
    Advanced Shipment Tracking for WooCommerce: by zorem – 2.9.0
    Woocommerce Cross Sell Products Display: by Logicfire – 2.0.1 – Not tested with the active version of WooCommerce
    WooCommerce iPay88 Payment Gateway: by  –  – Not tested with the active version of WooCommerce
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.7.8.1
    
    WooCommerce PDF Invoices: by Bas Elbers – 3.0.11 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.9.3 – 4.0.1 is available
    WordPress Importer: by wordpressdotorg – 0.7
    WP Rollback: by Impress.org – 1.7.0
    
    ### Inactive Plugins (4) ###
    
    Insert Headers and Footers: by WPBeginner – 1.4.5
    Mailchimp for WooCommerce: by Mailchimp – 2.3.5
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.80
    WooCommerce Admin: by WooCommerce – 1.0.3
    
    ### Must Use Plugins (1) ###
    
    rms_unique_wp_mu_pl_fl_nm.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #230063 - /shop/
    Cart: #230517 - /cart/
    Checkout: #230065 - /checkout/
    My account: #230518 - /my-account/
    Terms and conditions: ❌ Page visibility should be public
    
    ### Theme ###
    
    Name: WoundKreme Divi
    Version: 1.0
    Author URL: https://divicake.com/
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.4.2
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: WoundKreme-Divi-1.0/woocommerce/emails/customer-invoice.php
    WoundKreme-Divi-1.0/woocommerce/emails/customer-new-account.php
    WoundKreme-Divi-1.0/woocommerce/emails/customer-refunded-order.php
    WoundKreme-Divi-1.0/woocommerce/emails/customer-reset-password.php
    WoundKreme-Divi-1.0/woocommerce/emails/plain/customer-completed-order.php
    
    ### Action Scheduler ###
    
    Complete: 0
    Oldest: –
    Newest: –
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Hi @kellymetal, I’m using KLHost (Malaysia).

    I have just tried rollbacking to WooCommerce 3.9 from 4.0. HTML email is working again.

    Same, previously it was working fine, but now my customers are receiving blank emails.

    Same problem here. HTML template sends blank email to my customers. Plain text working fine.

Viewing 8 replies - 1 through 8 (of 8 total)