Klarna
Forum Replies Created
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Forum: Plugins
In reply to: [Klarna for WooCommerce] On-Site Messaging not showingHello!
I wanted to follow up here if you’ve resolved the issue? We have tried reaching out but not gotten further response via email
Thank you in advance!
Kind regards,
Sara/Klarna Team
Forum: Plugins
In reply to: [Klarna for WooCommerce] _load_textdomain_just_in_time()Hello,
Thank you all for highlighting this issue! We are working on a fix and will update you shortly.
Kind regards,
Sara/Klarna Team
Forum: Plugins
In reply to: [Klarna for WooCommerce] klarna loads on every pageHello!
Thank you for your feedback. This is related to a recently added Klarna feature. We’ve taken your feedback on and are looking to remove this script in cases where it will not be applicable. We will keep this thread posted on when we release a version where this has been removed.
Kind regards,
Sara/Klarna team
Forum: Plugins
In reply to: [Kustom Checkout for WooCommerce] JavaScript errorHello,
Thank you for raising this! What plugin version are you using? Would you be able to share your url for troubleshooting? Have you tried the same fix you were recommended previously?
Kind regards,
Sara/Klarna team
Hello!
Could you please confirm if this has been resolved? It seems visiting your checkout the shipping fee is updated correctly and the shipping methods are seen outside the iFrame?
Kind regards,
Sara / Klarna team
Forum: Plugins
In reply to: [Klarna for WooCommerce] _load_textdomain_just_in_time()Hello!
May I please confirm which version of the plugin are you using?
Kind regards,
Sara / Klarna Team
Hello! Thank you for reporting this and apologies for the delay in responding here. We are looking into this!
Kind regards,
Sara/Klarna team
Forum: Plugins
In reply to: [Kustom Checkout for WooCommerce] Something went wrong error on checkoutHello! Thank you for your question! We checked your website and could not see this error, the checkout seems to load correctly. Could you please confirm if this has been resolved on your side as well?
Kind regards,
Sara/Klarna Team
Hello!
Many apologies for the late reply here. Could you please reach out to our support via [email protected] to request support from the Klarna plugin team as we’d need to look into specific order details which can not be shared here? Thank you in advance!
Forum: Plugins
In reply to: [Klarna for WooCommerce] Show Klarna payment over a certain amountHi Kostas! We do not recommend setting limits for when Klarna should be shown or hidden as customers normally expect to be able to purchase with Klarna whatever the price is as there are also pay now options. If Klarna is hidden for customers for certain purchases this may also cause confusion. If you, however, would want to add such logic this will need to be added through custom code – a snippet and then using the slug of the applicable payment method.
Please let us know if you have any further questions!
Kind regards,
Sara at Klarna
Forum: Plugins
In reply to: [Klarna for WooCommerce] Latest Update Broke EverythingThank you for confirming! Could you also confirm if you were able to fix this issue? If you need support we would need more specific information so I would kindly ask you to open a support ticket here: https://krokedil.com/support/?utm_source=docs&utm_medium=footer.
Kind regards,
Sara/Klarna TeamClosing this thread as this issue should be fixed.
Hi! As we’ve gotten no further response I will close this support thread. Please do however let us know if you do experience any further issues! Thank you!
Kind regards,
Klarna Team
Hi Caroline! I saw a response where you’d added www and then it worked but I understand it still does not work on Firefox?
Hello!
Thank you for raising this! Do you have a staging site where I could test this please? Did this work previously or has it been like this since you enabled Klarna via the Klarna Checkout plugin?
Kind regards,
Sara
Klarna Team