knowlij

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  • Forum: Plugins
    In reply to: [Ocean Extra] Oceanwp & Elementor Error
    knowlij

    (@knowlij)

    7 years, 1 month ago

    Hello,

    Sorry for the late response. I ended up contacting Elementor directly to help resolve my issue. Very odd, but I never received an explanation to what exactly happened that caused the problem. I just went thru the steps required to give them access to my C-Panel and WordPress dashboard and then my site was back fully functional within 2 days. I would suggest contacting them.

    Forum: Plugins
    In reply to: [Ocean Extra] Oceanwp & Elementor Error
    knowlij

    (@knowlij)

    7 years, 3 months ago

    Hello,

    Thank you for responding. My site link is:

    .But I currently have the “coming soon” feature back on until I can restore my site. My PHP version is: 7.0.33

    I updated Elementor Pro. I don’t know how to update OceanWP.

    Also, I wasn’t aware of the new wizard feature – so I clicked on it thinking it would help. But it did not. Instead, it dumped all of the demo content on top of the theme content I already had in place. Do you know how I can delete the demo file?

    Forum: Plugins
    In reply to: [Ocean Extra] Oceanwp & Elementor Error
    knowlij

    (@knowlij)

    7 years, 3 months ago

    Hello,

    I have a major issue! My website has been live for 2 months now. With OceanWp as my theme, customized with Elementor Pro. My site seemed to be fine after the most recent WordPress update on 2/22/19 – but on Tuesday 2/26/19, I discovered that all of my content was missing from my homepage over my mobile device. I logged into my account via my desktop and my entire site was missing content. My homepage, about page, and blog post page were all gone! And I am unable to recreate them with Elementor Pro. I keep getting an error message when I click “edit with Elementor”. I’ve even tried safe mode and that is not working.

    Another concern: after I discovered the missing content – and logged into my WordPress dashboard, there was a message at the top of the page, stating that I needed to import the OceanWp demo to get started creating my website. This was very confusing as my website was already fully created with a imported demo previously. I am completely clueless as to what has happened to my website.

    Any help would be greatly appreciated!

    Thank you!
    Knowlij

Viewing 3 replies - 1 through 3 (of 3 total)