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  • Thread Starter l3gacy

    (@l3gacy)

    Sorry for not replying sooner. I’ve had a lot going on. I ended up hiring a team to try and work this out. I gave them the URL’s to these post. Not sure if they can reply here or not.

    • This reply was modified 2 weeks, 2 days ago by l3gacy.
    Thread Starter l3gacy

    (@l3gacy)

    I just made a new order, and then marked it complete, and then refunded the order. It did not duplicate. However I used paypal would that matter?

    As far as running the recalculate do I keep the Skip previously imported customers and orders clicked?

    Also what all needs clicked here?

    • This reply was modified 2 months, 4 weeks ago by l3gacy.
    Thread Starter l3gacy

    (@l3gacy)

    I used Import export for WooCommerce. I guess that data came with the order data yes?

    Thread Starter l3gacy

    (@l3gacy)

    It was done via Stripe.
    No duplicate transaction IDs The ghost was Blank
    Only his one order showed up when I search his name and or order ID
    did not see anything for multiple refund entries

    Have no idea what this is? If you check WooCommerce → Status → Logs, do you see any Stripe or PayPal related entries? If so, you could share them here via pastebin.com
    But the only error I seen for that day is the webhook via Strip - I think I have that fixed now

    When I did the one refund This is what happened an could be the problem not sure. We made a new Status: called In production: When I refunded him, I noticed the stats did not change like it has in the past.

    Yes I ran the Crons
    ------------------------------



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Pages<br><br>Shop base: #10 - /shop/<br>Cart: #11 - /cart/ - Contains the &#091;woocommerce_cart] shortcode<br>Checkout: #12 - /checkout/ - Contains the &#091;woocommerce_checkout] shortcode<br>My account: #13 - /my-account/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #6902 - /returns/ Theme<br><br>Name: Tactiko Child<br>Version: 1.1.0<br>Author URL:<br>Child Theme: ✔<br>Parent Theme Name: Tactiko<br>Parent Theme Version: 1.1.0<br>Parent Theme Author URL: https://wpopal.com/<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: tactiko/woocommerce/archive-product.php<br>tactiko/woocommerce/cart/mini-cart.php<br>tactiko/woocommerce/checkout/form-checkout.php<br>tactiko/woocommerce/content-product.php<br>tactiko/woocommerce/content-single-product.php<br>tactiko/woocommerce/content-widget-product.php<br>tactiko/woocommerce/content-widget-reviews.php<br>tactiko/woocommerce/global/quantity-input.php<br>tactiko/woocommerce/loop/loop-end.php<br>tactiko/woocommerce/loop/loop-start.php<br>tactiko/woocommerce/loop/pagination.php<br>tactiko/woocommerce/myaccount/form-login.php<br>tactiko/woocommerce/order/form-tracking.php<br>tactiko/woocommerce/product-searchform.php<br>tactiko/woocommerce/single-product/add-to-cart/grouped.php<br>tactiko/woocommerce/single-product/photoswipe.php<br>tactiko/woocommerce/single-product/product-image.php<br>tactiko/woocommerce/single-product/rating.php<br>tactiko/woocommerce/single-product/tabs/tabs.php<br>tactiko/woocommerce/single-product-reviews.php<br>tactiko/woocommerce/single-product.php WooCommerce Stripe Payment Gateway<br><br>Version: 10.2.0<br>Account ID: acct_1CnEEjBpjSXxgl39<br>Test Mode Enabled: ✔<br>No<br>OAuth Connected: ✔<br>Yes<br>Sync Enabled: ✔<br>Yes<br>Optimized Checkout Enabled: ✔<br>Yes<br>Enabled Payment Methods: apple_pay,card,google_pay,link<br>Express Checkout: ✔<br>Enabled (product,cart)<br>Auth and Capture: ✔<br>Yes<br>Logging: No MailPoet<br><br>Sending Method: MailPoet<br>Send all site's emails with: Default WordPress sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://www.gntac.com?mailpoet_router&endpoint=cron_daemon&action=ping WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>Branded only: ✔<br>New UI active: ✔<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ✔<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: ✔<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>experimental-iapi-mini-cart<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>products-catalog-api<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ❌ Not scheduled<br>Options: ✔<br>Notes: 57<br>Onboarding: completed Google for WooCommerce<br><br>Products API Pull: ❌ Disabled<br>Products MC Push: ❌ Disabled<br>Coupons API Pull: ❌ Disabled<br>Coupons MC Push: ❌ Disabled<br>Shipping API Pull: ❌ Disabled<br>Shipping MC Push: ❌ Disabled<br>Settings API Pull: ❌ Disabled<br>Settings MC Push: ❌ Disabled Action Scheduler<br><br>Canceled: 9<br>Oldest: 2025-11-25 12:57:39 -0500<br>Newest: 2025-11-25 12:57:39 -0500<br><br>Complete: 28,636<br>Oldest: 2025-11-22 01:31:56 -0500<br>Newest: 2025-12-15 17:01:44 -0500<br><br>Pending: 18<br>Oldest: 2025-12-16 11:49:24 -0500<br>Newest: 2025-12-23 06:00:22 -0500 Status report information<br><br>Generated at: 2025-12-16 11:49:22 -05:00<br>
    Thread Starter l3gacy

    (@l3gacy)

    Hey guys, I was replying via-email but was getting nothing back. I opened a new post here with newer problems https://ww.wp.xz.cn/support/topic/woocommerce-refund-data-not-working-2/

    I’m also looking for the same thing. Can I get in on this?

Viewing 6 replies - 1 through 6 (of 6 total)