laceyrod

Hi @lizalake –

Thanks for reaching out!

We’ve seen a few similar cases like yours, and it seems that it is happening because you’re using the featured “Shop Pay for Instagram and Facebook” that is not available for WooCommerce yet.

In this case, you would need to change the settings for making sure that it works as expected.

To do this, in WooCommerce / your site, go to Marketing > Facebook > Connection and click Manage Connection:

Image Link: https://d.pr/eGsFYF

This will take you to the page where you can manage the Shop page. It will be under the Commerce section. Go to Manage Shop as seen here:

Image Link: https://d.pr/i/iMKt5H

Now, go through and select Checkout on another website as seen in this screenshot:

Image Link: https://d.pr/i/6wIfiN

Save this, and follow through the rest. After everything is saved, go back to your Shop on Facebook and test to see if the Buy Now button was replaced with one that looks the same as from our test site.

In regards to the current order, you can let your customers know the order was done through the Facebook Pay app which is not connected to WooCommerce at all, so it cannot be canceled via WooCommerce.

As you can’t manage the orders on WooCommerce, please let the customers know that they can cancel their own order via requesting a refund/cancellation of the payment on their card.

A manual order can then be created that matches their item(s) and sent so they can pay for it anew.

Let us know if this helps!

• This reply was modified 4 years, 3 months ago by laceyrod.

Hi @hellsbrigade –

As I understand, when you add the zip codes to your zone and use “Sassari” as the Providence in checkout, you get the “Italia” zone rates, but when you omit the zip codes in the Shipping Zone, you get the “Zone disagiate” rates, is that correct?

Based on your screenshot here: https://snipboard.io/7sTxhL.jpg

Can you add the full address in checkout and let me know if the rates change? I don’t see a place in checkout to add the postcode, but once you do, does it match the first zone again?

Thanks!

Hi @tsakman –

Thanks for reaching out.

Additionally, you could look into using the following products to incorporate this feature:

– https://woocommerce.com/products/bought-together-for-woocommerce/
– https://woocommerce.com/products/frequently-bought-together/
– https://yithemes.com/themes/plugins/yith-woocommerce-frequently-bought-together/
– https://ww.wp.xz.cn/plugins/woo-bought-together/

There are likely others out there, I just found these from an initial search. I hope this helps!

Hi there,

Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as Resolved now for the overall health of the forums. Please feel free to open a new one if you have any further questions.

Cheers!

Hi there,

Since this thread has been inactive for a bit, I’m going to mark it as Resolved now for the overall health of the forums. Please feel free to check out the resources listed above for additional assistance.

Cheers!

Hi there,

Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as Resolved now for the overall health of the forums. Please feel free to open a new one if you have any further questions.

Cheers!