lawrencepd

Thanks Mufasa. I’ve seen Shane’s posts and even when people come into the forums pissed off, he’s pretty much kept a cool head from the threads I’ve browsed through lately. I wasn’t actually referring to him in my post. At any rate, I do understand both sides of the coin as well. I think a friendlier tone would help a great deal.

As far as the 1 hour of support time which you stated is included in the business license, I didn’t see any mention of that on the Instinct website. They should probably add it to the Gold Cart features section.

Regarding the professional support rates, I have no problem with that aspect at all. I just have an issue with companies that put out products that aren’t tested thoroughly, then expect their customers to pay for support to fix bugs in the code. Otherwise, I’m not opposed to charging for extremely customized code changes that customers request.

Hopefully my experience with this e-Commerce solution will be a good one. I expect a few bumps in the road, but I’m confident they’ll get ironed out one way or another.

Thanks.

I tend to agree with GamerZ about the forums. They’re not very helpful, and one of the main conributers over there, while knowledgeable, has a tendency to state the obvious in a very sarcastic tone a vast majority of the time. It’s almost as if he internally thinks that everyone is after him for answers and doesn’t understand what a community based forum is all about. “Socially inept” is the best way to describe him….but I digress..

On the flip side, this product is probably the best plugin you’re going to find for the time being when it comes to e-Commerce & WordPress integration. Hopefully the actual developer will provide better customer service once you’ve actually purchased the “Gold Cart” option. I really like the “DropShop” option and the audio player previews for selling music, however it’s the customer support which I’m mostly concerned about. Hopefully the forums don’t represent the type of support we’ll receive from the actual developer. I’d rather go with a slightly inferior product with excellent customer service & a willingness to help, then with a superior product with horrible or indifferent customer service. Unfortunately, I don’t think a lot of developers & programmers comprehend that.