Linda Cockburn

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    Thanks everyone, shahzeen(woo-hc), Mahfuzur Rahman, Moses M. (woo-hc), LovingBro (woo-hc), Stef, I’ve reinstalled Paypal (to be replaced by Stripe soon) – Uninstalled Jetpack, which resolved the flaky behaviour – Woocommerce was re-enabled and updated. Everything has been going so well I’ve been too frightened to re-enable woocommerce-pdf-invoices-packing-slips – I might brave up and do that tomorrow. There’s been a lot of other work to do. None of which I would have done without your assistance, thank you very much. I’ll check back tomorrow and mark as resolved if the plugin reinstall works!

    Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    Thanks for your response (and patience). It’s live, but flaky.

    There’s an outrageously quick flash of an error whenever I move from any of the Woocommerce menu options. I filmed it and paused it on the error so I could read it. It relates to Jetpack. Which was installed about 3 weeks ago.

    Invalid option Jetpack name: recommendations_banner_enabled in /home/together/public_html/wp-content/plugins/woocommmerce-payments/vendor/automattic/jetpack-connection/legacy/class-jetpack-options.php on line 318

    Does that mean anything?

    Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    The only two files that have been renamed are:

    woocommerce-paypal-payments and woocommerce-pdf-invoices-packing-slips. They were renamed to woocommerce-paypal-payments.bak and woocommerce-pdf-invoices-packing-slips.bak.

    I found Woocommerce had been de-activated (must have been from my host) – I activated it again and went to Settings – Payments – and found Paypal was no longer installed. I haven’t uninstalled it. Perhaps my host service did, but I’m sure they’d tell me. This is weird. So I reinstalled it. Site still alive, wondering if this could have been the problem?

    Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    Will it be easier to just delete Woocommerce (from the server) and start again fresh. Lose all my data, and no doubt more hair 🙂

    Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    Thanks Moses, but I can’t disable Paypal from Woocommerce as Woocommerce is no longer visible since to stop it crashing the site the main folders have been renamed at the server. If I name them appropriately the site crashes. I can’t set anything else up without accessing Woocommerce. I’m stuck.

    Forum: Plugins
    In reply to: [WooCommerce] Woocommerce broke my site. How do I contact support?
    Thread Starter Linda Cockburn

    (@lintrezza)

    11 months, 2 weeks ago

    Thank you for your response and quick response Loving Bro and Stef

    Mine has been less so…

    Woocommerce – status – get system report is not possible as Woocommerce has been disabled from the site and is no longer visible.

    Is there any other way around it? I’m happy to let Paypal go. I’ve been meaning to for a long while. It’s not a corporation I want to work with anymore. I was thinking, if I disrupted Paypal from it’s end of the woods, could I then reinstate Woocommerce and install Stripe on my site?

    Thanks in advance for any advice

    Linda

Viewing 6 replies - 1 through 6 (of 6 total)