lorah
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Orders Stuck in Pending. No Email Confirmations.we are only using paypal.
keep in mind I’m not a developer for this plugin, so I’m not completely sure but I think if you set it to “COD” the system is waiting for you to manually change the order status once you receive payment. (as in the cash will be given to you by hand or by mail)
Like perhaps in the COD mode it’s a lot less automated and relying on you to confirm the order and the payment to change the status (COD payment as in cash or cheque?) That’s my logical explanation…Also a real client ordered on our site from Australia last night around 9pm (we’re in Canada). We saw his order on our dashboard but did not receive an email confirmation or payment in our paypal account. We only received the payment late this afternoon, so there was a bit of a lag there.
Forum: Plugins
In reply to: [WooCommerce] Orders Stuck in Pending. No Email Confirmations.so I also had this issue with a client of mine.
I don’t know if it’s the same case as you guys, but I did a test order on my credit card and the order went through, billed to paypal and forwarded a receipt to the buyer and purchaser.
We realized that you can add items to the cart, go through with the order (add billing address) but then decide not to log in to paypal to pay, the site will register this as an order that is pending but won’t send a receipt via email since the order was not fully completed and is waiting for a sort of payment…
hopefully that’s all there is to it.
* also my client reimbursed me and the status of my order automatically switched to refund. So that means that should the purchaser decide to pay, in theory, it should switch from pending to processing/completed