Luiggi B.
Forum Replies Created
-
Hello Tictubso,
These issues have been fixed and the changes should be available with the next update of the plugin, which is set to be released shortly.
In the meantime, you can test the fix using the alpha feature versions available below:Lite: fluid-checkout-4.2.4-alpha-2.zip
Please note that these are alpha/beta feature versions intended for testing purposes. After installing one of these versions, the plugin will only detect updates with a version number higher than the upcoming feature release. As a result, intermediate maintenance or patch releases may not appear as available updates until a newer version is published.
1. Could you confirm whether this alpha version solves the issues for you?
Kind regards,
Luiggi- This reply was modified 2 weeks, 4 days ago by Luiggi B..
Hello Tictubso,
Thank you for reporting this issue.
We have been able to reproduce the behavior you described, where the Shipping Phone field is displayed as optional even though the setting was changed.We will investigate this further, once we have more information, we will provide an update.
Kind regards,
LuiggiHello,
We would need some additional information to continue the investigation. A plugin/theme conflict test and a more detailed description of the issue would be very helpful.
Please reach out to us through our main support channel so we can continue the investigation properly and keep everything organized on our end.
Kind regards,
LuiggiHello Safi,
Thank you for the report.
Please reach out to us through our main support channel so we can continue the investigation properly and keep everything organized on our end.
Kind regards,
Luiggi- This reply was modified 3 months, 3 weeks ago by Luiggi B..
Forum: Plugins
In reply to: [WooCommerce] WooCommerce 10.5.0 (and 10.5.1) breaks order attributionHello everyone,
I am part of the Fluid Checkout support team. Thank you for reporting this and for sharing the detailed investigation.
We were able to reproduce the issue with the latest version of WooCommerce affecting order attribution when Fluid Checkout is active. The cause has been identified and a fix has already been implemented.
While this fix is being prepared for our next official release, we are providing an alpha build so you can use it in the meantime without running into this issue:
fluid-checkout-4.1.6-alpha-2.zipIf possible, please try this version with the latest WooCommerce release, preferably on a staging site first, and let us know whether it resolves the problem on your side. Your feedback helps us confirm everything before the stable update is published.
Thank you again for your patience and for bringing this to our attention.
Kind regards,
Luiggi
Fluid Checkout Support Team- This reply was modified 4 months ago by Luiggi B..
Forum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] company field problemHello hdeveza,
This error is probably a conflict between plugins, so it would be helpful if you could run a plugin conflict test to find out which plugin or theme might be conflicting with Fluid Checkout.Basically, you temporarily deactivate all plugins except for WooCommerce and Fluid Checkout, then re-activate each plugin one by one until you find one that causes the issue. Ideally this should be done in a test/staging copy of your website. You can find more specific instructions in the article below from WooCommerce:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Once we know what plugin or theme is causing this compatibility issue with Fluid Checkout, then we can work on fixing it.
Kind regards,
LuiggiForum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] company field problemThis ticket is being closed due to inactivity. If you need further assistance related to this issue, simply reply to this message to re-open it.
Forum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] company field problemHello hdeveza,
I installed the plugins in our test environment and here is what I found:
I was able to use the Brazilian Market on WooCommerce plugin and complete a purchase without any issues. However, when I activated the Flexible Checkout Fields plugin together with Brazilian Market on WooCommerce, the company fields from the Brazilian Market plugin disappeared.
I also tested this with Fluid Checkout disabled, and the same issue occurred. While I could not reproduce exactly the same behavior as on your site, this suggests there may be a conflict between these two plugins, and not necessarily with Fluid Checkout itself, since both plugins work correctly when used separately.
1. Could you check if the issue also occurs with Fluid Checkout disabled in your environment?
2. Could you please try deactivating the Flexible Checkout Fields plugin and see if you can complete a purchase successfully?
Kind regards,
LuiggiHello msabolik,
The problem has been fixed and the changes will be available with the next update of the plugin, which is set to be released in a few days.
You can also use the beta version from the link below:
I’m closing this ticket for now. If you need further assistance related to this issue, simply reply to this message to re-open it.
Kind regards,
LuiggiForum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] company field problemHello hdeveza,
I tested the checkout using the company option and was able to reproduce the issue you mentioned. It seems that a plugin or custom code you are using is replacing the billing section with the “Individual” and “Company” options. When “Company” is selected, it likely makes that company name field required, but since the billing section was replaced that field is no longer present, which prevents the purchase from being completed.
This appears to be a compatibility issue between Fluid Checkout and that plugin or custom code. Could you please specify the name of the plugin you are using for this functionality?
Once we have that information, we can try to reproduce the issue on our side and check what kind of compatibility can be added.
Best regards,
LuiggiForum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] company field problemHello hdeveza,
I need a bit more information to assist you. Could you clarify:
1. What do you mean by the “Legal entity” option at checkout? Is it custom code or plugin?
2. Are you using any plugin to manage checkout fields?
3. Have you added any code snippets for checkout fields or validation?
4. What exactly are you trying to disable?
The more details you provide, the easier it will be for us to reproduce the issue and guide you to a fix.
Best regards,
LuiggiForum: Plugins
In reply to: [Fluid Checkout for WooCommerce - Lite] Authentication brokenHello Rogier,
I have tested the Storefront theme, version 4.6.1, with the latest of Fluid Checkout and could not replicate any of the issues you mentioned.It is likely that this error is a conflict between plugins, so it would be helpful if you could run a plugin conflict test to find out which plugin or theme might be conflicting with Fluid Checkout.
Basically, you temporarily deactivate all plugins except for WooCommerce and Fluid Checkout, then re-activate each plugin one by one until you find one that causes the issue. Ideally this should be done in a test/staging copy of your website. You can find more specific instructions in the article below from WooCommerce:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Once we know what plugin or theme is causing this compatibility issue with Fluid Checkout, then we can work on fixing it.
Kind regards,
LuiggiThis ticket is being closed due to inactivity. If you need further assistance related to this issue, simply reply to this message to re-open it.
Hello Sermalefico,
We noticed that you closed this ticket, so we are assuming the problem has been resolved.I’m closing this ticket for now. If you need further assistance related to this issue, simply reply to this message to re-open it!
Kind regards,
LuiggiHello Sermalefico,
We could not reproduce this error with only Fluidcheckout Lite and Simple CAPTCHA Alternative with Cloudflare Turnstile, either with normal login or as guest user.
This error is probably a conflict between plugins, so it would be helpful if you could run a plugin conflict test to find out which plugin or theme might be conflicting with Fluid Checkout.
Basically, you temporarily deactivate all plugins except for WooCommerce and Fluid Checkout, then re-activate each plugin one by one until you find one that causes the issue. Ideally this should be done in a test/staging copy of your website. You can find more specific instructions in the article below from WooCommerce:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Once we know what plugin or theme is causing this compatibility issue with Fluid Checkout, then we can work on fixing it.
Kind regards,
Luiggi