Laura Yeffeth

Thank you, I followed up there.

I just meant in general, but good to know. Thanks.

Yes, exactly. By another developer. This must be against some policy. If not, it should be. Is there a process to ask a moderator to do this?

I don’t believe the quotes plugin updates the order status. When we send the quote we update the plugin status from “quote received” to “quote sent”. That’s a manual process we do on the order. From there the order should process as normal. When paid, it normally gets changed to “processing”. When it fails, it normally gets changed to “failed”. That’s been working fine. This is a new situation with Link by Stripe.

Is there anything different about the way Stripe processes Link payments/failures that the quote plugin developers need to know to make sure the status changes from “quote sent”?

Thanks for testing this. The issue is that the admin “New Order” email went out saying there was a new order paid with Klarna. Neither the admin nor the customer received any kind of email that the payment didn’t go through and was still pending, so both parties thought it was paid. I understand why the failed email didn’t go out if the order never went to “failed” status but shouldn’t both parties be notified that the payment didn’t go through? Is this normal procedure? Seems problematic.

I thought maybe Stripe would eventually mark it as failed if never paid, but the order was from October 6th and it still shows as “pending payment”.

Thanks!

• This reply was modified 6 months, 4 weeks ago by Laura Yeffeth.

I don’t really see how it is possible to have a variation without a parent, but I’ll see what I can find out. In what circumstances does the plugin check this?