markeymark365
Forum Replies Created
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Thank you,
I have logged in and can confirm the “status” has updated.
Regards
Mark
Hi,
I am having the same issue again.
I can track a package online via Fastway’s portal and see a package was delivered ‘contactless’, but on my backend, there ‘is no status’.
Can you please have a look in to this, as far as I can see this is going on for the past week are a little more.
Regards
Mark
Hi,
This is not a small delay… my last delivers for the last 3 weeks have not been updated to “delivered”.
But once I go directly to the Fastway tracking site and use the same references, they are coming up delivered.
On my WooCommerce Orders dashboard, all orders from mid August have the blue “i” symbol, and no Delivered Date, but once you follow the blue info symbol, you can see the “Contactless Signature” = Delivered.
Via the Trackfree dashboard, all the same orders that have the blue info icon in the WooCommerce orders page have “In Transit” on the “Activity” Section in the Trackfree Dashboard.;
I have confirmed that I have the latest version of Trackfree and have cleared all Cache files.
Please let me know what else I can do to fix this issue.
Many thanks
Regards
Mark