marktmattson
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This has been my experience. Other professionals can decide for themselves based on their experiences. You should stop relying on forms. It is horribly lazy and stand-offish. If a potential client has a question regarding a purchase, why in the world would you not answer it immediately? Why would you assign it a number and get around to it at your convenience? This is not the way others do things. Constant Contact answered my phone call instantly and followed up by email and with a call within 24 hours. You don’t have a phone number. 48 hours after talking to a Mailmunch form, all I have from you is a case number and a promise that your staff will look at my question——presumably when they get around to it. Your customer service is disrespectful to the efforts of good and well-meaning developers like myself. This is the message I plan on sharing with anyone who will listen.
Please do not contact me again.
Too little too late. And an FYI to others. I called Constant Contact and they offer for free what Mailmunch is selling at a high price. Any customer can download an embed widget from Constant Contact for free that does what Mailmunch does and more. Of course, Mailmunch may match these free features at an unnecessary cost, but how would I know since they didn’t answer my form submission until I brought the issue to this WordPress forum. Now I have seven emails suddenly that still don’t answer my question and tell me that my question is being reviewed by Mailmunch’s crack staff. This is the kind of service that drives professionals nuts. Don’t answer, then send a reply with a copy of the original inquiry with a note that assigns a number to the problem and a “we’ll get back to you.”
Duh, why? If I call and what to know if the black shirt comes in large, how does all this over-tech help me?