mathdaniel
Forum Replies Created
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Hi @manuelsongokuh,
Thank you for sharing the evidence. Our team will review it and get back to you as soon as possible.
Best regards,
peace!Forum: Plugins
In reply to: [Pre-Orders for WooCommerce] pre order statusHi @umik ,
I hope you are doing well.
What you describe is not the expected behavior: once the pre-order date ends or you uncheck the option, the product should no longer appear as “pre-order.”
As mentioned before, the most effective way to confirm this is by reproducing the scenario in a clean environment (only WooCommerce + our plugin + Storefront theme, with no cache/CDN). If it still happens there, please share a short online clip (for example, using Loom or CloudApp, as suggested in the official WordPress support guide) along with your version details. This will allow us to review it as a possible bug in the latest release. If it does not occur in that clean setup, then it’s most likely due to an external conflict (theme, another plugin, or a caching layer).
Best regards,
peace!Forum: Plugins
In reply to: [Pre-Orders for WooCommerce] cart does not updateHi @umik ,
I hope you’re doing well.
To help you quickly, please:- Record a short clip (Loom/CloudApp) showing “add to cart” and the header/cart count not updating.
- Include screenshots with versions (WordPress, WooCommerce, theme, Pre-Orders 2.1, PHP), whether you use cache/CDN, and any Console/Network errors.
- Reproduce on a clean test site with only WooCommerce + our plugin and the Storefront theme (incognito, clear caches).
- If it works there > it’s an external conflict (theme/another plugin/cache).
- If it fails there >share the clip and steps so we can review with that minimal setup.
Best regards, peace!
- This reply was modified 9 months, 3 weeks ago by mathdaniel.
Hi,
Hope you’re doing well.
Yes, it’s possible. Please follow this guide to set up the Admin email for your custom order status:
https://brightplugins.com/docs/how-to-edit-or-override-the-email-templates-for-custom-order-status/Hope this helps.
Best regards, peace!
Hello @manuelsongokuh ,
I hope you are well.
Thanks for the evidence and the public links to the screenshots.
According to the screenshots, we see an override of the email template in your theme (yana-theme/woocommerce/emails/customer-order-status-email.php) and the header/subject set as “Embalaje.” To isolate the cause, please temporarily disable that override in staging (or use Storefront), change the order to “Imballaggio,” and resend the email; if it now appears in Italian, the problem is with the override, and you will need to update your template or use the original. Additionally, register and translate the subject/header in WPML > String Translation > Translate texts in admin screens. If the issue persists without the override and only with WooCommerce + WPML + Woo Multilingual + our plugin active, please let us know.
Best regards, peace!
- This reply was modified 9 months, 3 weeks ago by mathdaniel.
Hi,
I hope you’re doing well.We work in sprints and prioritize community benefit, so we follow a defined workflow to address everyone’s needs in an orderly way. At the moment we can’t provide an exact date. We’ve added your request to our internal review for consideration.
Have a great day!
Best regards,peace!thanks for the follow-up.
We can’t download ZIP files or open Mega/drive downloads as a security practice. Per ww.wp.xz.cn guidelines, please share view-only public links so evidence stays visible in the thread:
Guidelines: https://ww.wp.xz.cn/support/forum-user-guide/faq/#can-i-include-screenshots-or-videos
Once you share the links here, we’ll continue from there. Thanks for understanding!
Best regards,peace!
Hello @manuelsongokuh ,
Hope you’re doing well.
It’s best to share the video or screenshots directly here in the thread so they remain available for review and for others following the discussion. You can see the official ww.wp.xz.cn guidelines here:
https://ww.wp.xz.cn/support/forum-user-guide/faq/#can-i-include-screenshots-or-videosBest regards, peace!
Hello @manuelsongokuh,
I hope you are doing well.
As you describe, the status label appears in Spanish in the email while the order language is Italian.
To assist you better:
- On a staging site with only our plugin, WPML, and WooCommerce active (Storefront theme optional), please run the test you mentioned. This helps rule out internal conflicts or third-party plugin issues.
- Please record a short step-by-step clip showing the issue (you can use CloudApp or Loom).
- Include screenshots—they’re especially helpful to understand and reproduce the problem accurately and avoid confusion.
We look forward to your reply.
Best regards, peace!
Hi
I hope you’re doing well.
As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new ticket, if you continue encountering issues or reopen this ticketWe’d be happy to assist. Thank you!
Best regards,
Peace!Forum: Plugins
In reply to: [Custom Order Status Manager for WooCommerce] Volver a la versión anterior?Hi @noaweb,
To revert to version 1.1.5:
- Go to the plugin page on ww.wp.xz.cn and click Advanced View.
- In Previous Versions, select 1.1.5 and download the ZIP file.
- On your site, deactivate the current version of the plugin.
- Go to Plugins → Add New → Upload Plugin, upload the ZIP file, and confirm Replace.
- Disable automatic updates to prevent it from updating to version 1.2.
Thanks @joy0114 for your participation.
Best regards, peace!
Hello @luda24,
I hope you are doing well.
To provide you with the best support, please follow these instructions:
On a testing/staging site with only our plugin (Custom Order Status Manager), WooCommerce, the Storefront theme, and the SumUp payment plugin active, please perform the test you mentioned. This will help us rule out internal conflicts or issues caused by other third-party plugins.
Let us know the results.
Best regards, peace!
- This reply was modified 10 months ago by mathdaniel.
- This reply was modified 10 months ago by mathdaniel.
- This reply was modified 10 months ago by mathdaniel.
- This reply was modified 10 months ago by mathdaniel.
- This reply was modified 10 months ago by mathdaniel.
Forum: Plugins
In reply to: [Quick Event Manager] Registration for the eventHello @hovida,
Thank you for your interest in Quick Event Manager. Our team has recently taken on the responsibility of this plugin, and we are currently organizing everything based on prioritized work sprints to ensure quality support.
As soon as the corresponding phase of analysis and testing is complete, we will share the necessary solution or guide here to assist you.
Thank you for your participation!
Best regards,
Peace!- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
Forum: Plugins
In reply to: [Quick Event Manager] Show participantsHello @hens0906 ,
Thank you for your interest in Quick Event Manager.
Our team has recently taken on the responsibility of this plugin, and we are currently organizing everything based on prioritized work sprints to ensure quality support.As soon as the corresponding phase of analysis and testing is complete, we will share the necessary solution or guide here to assist you.
Thank you for your participation!
Best regards,
Peace!- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
- This reply was modified 10 months, 1 week ago by mathdaniel.
Forum: Plugins
In reply to: [Quick Event Manager] any docs on hooks (filters / actions)?Hello @colinfroggatt ,
Thank you for your interest in Quick Event Manager. Our team has recently taken on the responsibility of this plugin, and we are currently organizing everything based on prioritized work sprints to ensure quality support.
As soon as the corresponding phase of analysis and testing is complete, we will share the necessary solution or guide here to assist you.
Thank you for your participation!
Best regards,
Peace!