mattcom26
Forum Replies Created
-
Unfortunately I was already running this version. Gravity Forms support is referring to another issue that also was present toward the beginning of the year, which that update fixed. The issue we’re talking about here with regard to Popup Maker is similar but apparently confined to just the combination of the Popup Maker plugin and the signature field plugin for Gravity Forms. The update to v4.2 does not resolve this, but I’m not surprised they thought this was what you were asking about.
Thanks for the latest response and glad to hear there is some potential for a fix in the near future. I have submitted a support request as suggested.
Hi, thank you for the further notes on this and the effort so far to troubleshoot. As requested, I tested this issue again with ONLY the plugins: Gravity Forms + Gravity Forms Signature Add-On + Popup Maker active, and confirmed that the issue persists even when excluding all other plugins.
I also was able to see that expanding the browser does make the signature field show what was drawn. It does not however make the field then work correctly when you try again to draw on it, in case the specific point is helpful.
I don’t personally have any other ideas for solving this, but am still hopeful it can be resolved. I can set these plugins up on a dummy site and give you a login if you would like to be able to do more direct testing.
Thanks
Hi, I asked your question to Gravity Forms and the response was that third-party plug-in issues fall outside of their support. As I said to them though, a lot of users combine these plugins so it’s something that needs a fix. I’d appreciate any assistance you can give to avoid having to switch to other solutions. Gravity Forms did say you can direct any questions you may have on your end to their general support at this link;
I’m also interested in a fix for this issue. Adding CSS to expand the width of the box does not restore the actual functionality of the signature field. It just makes the box visible, not usable.
Hi, I was able to fix this by adding a newer version jquery link. Thanks again for the script suggestion.
Hi Rui, thank you for the quick response, and for noting the script errors. Here is link to a screenshot that shows all of the plugins currently active and which ones are flagged for updating:
https://means-design.com/p1-plugins.png
I’m actually worried doing any further updates that could compound issues, because my company has a conference over the next few days and it will be an even bigger problem if things get worse. If you have any other suggestions beyond the script issues or know how they might be addressed without finishing the updates please let me know.Thanks
