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You can’t have a different template based on the status, but you can change the contents within the template.

Instead of adding the instructions directly inside the email template, you should use conditional texts instead.

You can follow the steps below:

1. open the Configuration > Global page from the back-end of VikAppointments;
2. access the E-mail > Templates section;
3. click on Manage Custom Texts button;
4. click on the button to create a new conditional text;
5. enter a descriptive name (for administrative purposes only);
6. insert the instructions for your customers;
7. select the correct e-mail template that should include the wrote instructions (customer);
8. pick “Confirmed” status from the apposite dropdown;
9. publish the conditional text and choose the position where the content should be displayed;
10. save the conditional text and repeat for the pending status.

In this way, you’ll be able to vary the instructions depending on the status of the appointment.

If you would prefer to have a completely different template, you can override the email template provided to the customer and use code similar to the following.

<?php if ($order->statusRole === 'APPROVED'): ?>
    <!-- add e-mail template here for PAID/CONFIRMED appointments -->
<?php else: ?>
    <!-- add e-mail template here for PENDING/EXPIRED/CANCELLED appointments -->
<?php endif; ?>

You should use the “Order Page” shortcode. This shortcode is used to redirect customers to a specific URL on your website after booking an appointment.

In short, when a booking is completed, VikAppointments searches for a page where the “Order Page” shortcode is published. If at least one page is found, the system redirects the user there.

There is no need to link this shortcode to your calendar page.

I’m here just to update the discussion in regard to the new 1.3 released version. Starting from this new version you are now able to print a QR code and stick it on top of your tables. The QR code will be different for each table, in order to identify the correct one.

After scanning the QR code you’ll be asked to enter a 4-digit PIN code to access the details of the reservations. This PIN code can be found in the e-mail received by the customer after booking from the front-end.

In case the reservation has been created by the administrator, it should be responsibility of the latter to communicate the PIN code to the customers, which can be recovered from the details page of the reservation.

The PIN Code is required to preserve the privacy of the users and to avoid a leak of sensitive data.

It is still needed to have an existing reservation assigned to the table where you are scanning the QR code. This is fundamental to prevent the system from receiving spam orders.

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