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  • Thread Starter max_catalano

    (@max_catalano)

    It looks like the automatic upgrade didn’t work due to the lack of 755 permissions (I do not even know what they are). They have reset all permissions and everything seems to be working now.
    Thanks
    max

    Thread Starter max_catalano

    (@max_catalano)

    ARUBA REPLIED. The message is in Italian: hope it can help.
    Max
    Everything works fine now.

    Gentile cliente,

    i permessi della radice del dominio erano malsettati e abbiamo provveduto a ripristinarli correttamente.
    Infatti, il PHP necessita esclusivamente di permessi 755; con permessi diversi produce l’errore da lei riscontrato:

    http://kb.aruba.it/KB/a220/se-durante-lesecuzione-di-uno-script-php-si-ottiene.aspx?KBSearchID=623

    La invitiamo a verificare che il suo client FTP e i suoi applicativi web non effettuino dei CHMOD automatici, perché in tal caso il problema potrebbe ripresentarsi.

    Se in futuro dovesse nuovamente ricevere un Internal Server Error, la preghiamo di accedere al pannello admin del dominio:

    http://admin.aruba.it

    e di attivare nella sezione “servizi hosting linux” il tool “ripristino permissions”.
    Restiamo a disposizione per eventuali chiarimenti.

    Distinti saluti.
    =====================

    Thread Starter max_catalano

    (@max_catalano)

    I do not know exactly what I did and how. I followed somehow the updat wordpress instrucions and now the site works.

    Thread Starter max_catalano

    (@max_catalano)

    I installed wordpress new version manually. I can access the wp-admin now. what should I do?

    Thread Starter max_catalano

    (@max_catalano)

    I made quite a stupid mistake, probably due to my lack of experience. I backed up the content of my site (the actual site) on my home pc. I don’t think this is a real backup.

    I already opened a ticket on ARUBA, but they haven’t replied yet.

    Thread Starter max_catalano

    (@max_catalano)

    I did rename it back.

    Thread Starter max_catalano

    (@max_catalano)

    any easy way I can replace the previous version?

    Thread Starter max_catalano

    (@max_catalano)

    I did rename the plugins directory into plugins-old but it does not work. You can try it http://www.bbilgelso.com/wp-admin

    Thread Starter max_catalano

    (@max_catalano)

    I am not an expert, but I beliece I accessed my error log file:

    [ Moderator Note: Please post code or markup snippets between backticks or use the code button. This includes log data. ]

    [Thu Jul 04 14:03:37 2013] [error] [client 92.234.170.162:52251] - www.bbilgelso.com - End of script output before headers: index.php, referer http://ww.wp.xz.cn/support/topic/just-upgraded-to-new-wp-version-and-i-get-internal-error?replies=2&view=all
    [Thu Jul 04 14:03:37 2013] [error] [client 92.234.170.162:52251] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details, referer http://ww.wp.xz.cn/support/topic/just-upgraded-to-new-wp-version-and-i-get-internal-error?replies=2&view=all
    [Thu Jul 04 14:02:37 2013] [error] [client 150.145.58.130:58632] - www.bbilgelso.com - End of script output before headers: edit.php, referer http://www.bbilgelso.com/wp-admin/edit-comments.php
    [Thu Jul 04 14:02:37 2013] [error] [client 150.145.58.130:58632] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details, referer http://www.bbilgelso.com/wp-admin/edit-comments.php
    [Thu Jul 04 14:01:39 2013] [error] [client 71.190.159.184:63976] - www.bbilgelso.com - End of script output before headers: index.php, referer http://webcache.googleusercontent.com/search?biw=1286&bih=1047&q=cache%3Awww.bbilgelso.com&oq=cache%3Awww.bbilgelso.com&gs_l=serp.3...1982.1982.0.2268.1.1.0.0.0.0.0.0..0.0.epsugrpqhmsignedin%2Chtma%3D120%2Chtmb%3D120..0.1.0..1.1.17.psy-ab.80sjm0KvnxI&pbx=1
    [Thu Jul 04 14:01:39 2013] [error] [client 71.190.159.184:63976] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details, referer http://webcache.googleusercontent.com/search?biw=1286&bih=1047&q=cache%3Awww.bbilgelso.com&oq=cache%3Awww.bbilgelso.com&gs_l=serp.3...1982.1982.0.2268.1.1.0.0.0.0.0.0..0.0.epsugrpqhmsignedin%2Chtma%3D120%2Chtmb%3D120..0.1.0..1.1.17.psy-ab.80sjm0KvnxI&pbx=1
    [Thu Jul 04 14:01:28 2013] [error] [client 150.145.58.130:58631] - www.bbilgelso.com - End of script output before headers: update-core.php, referer http://www.bbilgelso.com/wp-admin/edit-comments.php
    [Thu Jul 04 14:01:28 2013] [error] [client 150.145.58.130:58631] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details, referer http://www.bbilgelso.com/wp-admin/edit-comments.php
    [Thu Jul 04 14:01:25 2013] [error] [client 66.249.81.14:57489] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:01:25 2013] [error] [client 66.249.81.14:57489] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    [Thu Jul 04 14:01:20 2013] [error] [client 71.190.159.184:63942] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:01:20 2013] [error] [client 71.190.159.184:63942] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    [Thu Jul 04 14:01:13 2013] [error] [client 184.95.52.220:49717] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:01:13 2013] [error] [client 184.95.52.220:49717] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    [Thu Jul 04 14:01:12 2013] [error] [client 198.105.219.55:55541] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:01:12 2013] [error] [client 198.105.219.55:55541] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    [Thu Jul 04 14:00:42 2013] [error] [client 173.199.117.235:45561] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:00:42 2013] [error] [client 173.199.117.235:45561] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    [Thu Jul 04 14:00:11 2013] [error] [client 150.145.58.130:58583] - www.bbilgelso.com - AH00687: Negotiation: discovered file(s) matching request: /web/htdocs/www.bbilgelso.com/home/wp-config (None could be negotiated).
    [Thu Jul 04 14:00:09 2013] [error] [client 150.145.58.130:58582] - www.bbilgelso.com - End of script output before headers: index.php
    [Thu Jul 04 14:00:09 2013] [error] [client 150.145.58.130:58582] - www.bbilgelso.com - AH01215: suexec policy violation: see suexec log for more details
    Thread Starter max_catalano

    (@max_catalano)

    This message appeared before the upgrade was actually complete.

    Thread Starter max_catalano

    (@max_catalano)

    Yes. This is it:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Thread Starter max_catalano

    (@max_catalano)

    Thanks a lot, I have already solved the problem. I removed the jetpack mobile plugin, cancelled any other plugin concerning mobile browsers, and now everything works fine. Sorry for disturbing the forum.

    Thread Starter max_catalano

    (@max_catalano)

    Thanks a lot. That was immediate. I solved the problem and the site works great. Thanks a lot for your help.
    Max

Viewing 13 replies - 1 through 13 (of 13 total)