mcsupport

Hey @alexkappel,

Thanks for reaching out and letting us know. We are hearing a few reports of this behavior and are passing each case along for our developers to look into. Do you mind replying back here with an updated WooCommerce System Status report? Also, if you have any MailChimp for WooCommerce specific errors logged on your end, if you wouldn’t mind sharing those with us that would be awesome – thank you!

I’ll be looking forward to your reply.

Pearl

Hey there @esbpainfo

Thanks for your post. It sounds like you’re seeing some incorrect information in an Order Notification Automation. While MailChimp for WooCommerce does power the data that feeds into MailChimp to display in those automations, it will be necessary to take a look at some account-specific information to fully troubleshoot the behavior you’re seeing here.

Since we in the forums can’t access your account, I would recommend reaching out to MailChimp’s Support Team to get a deeper look at things. To help speed up the process, I would include the following information when reaching out:

– A copy of the site’s WooCommerce System Status Report
– Screenshot of the email displaying incorrect information
– Specify what specific products are expected and unexpected to show up in the email

Let us know if you have any questions,

– Malachite

Hey there,

Thanks for the feedback and I totally understand the concern here. WordPress can be a highly customizable platform so sometimes issues can present themselves in plugin or theme conflicts. Unfortunately, we are not always able to foresee these type of conflicts until they present themselves in a particular environment.

Because WordPress is so highly customizable and because we value the work you’ve put into a live site, we recommend setting up a test environment for testing purposes.

Thank you,
Opal

Hey @aand,

Thanks for your attention on this issue. I wanted to shed some light on the issue brought up here to make sure we’re on the same page.

I wanted to clarify that the issue originally reported in that original thread has been resolved.

In the new thread, the original post did not have the MailChimp for WooCommerce plugin installed when the behavior occurred.

That being said, this did bring to light a few things that our team did get a chance to tweak in the latest update to the plugin, version 2.0.2. I appreciate you helping highlight these issues for our team. This will hopefully improve things for other users who may still be experiencing some similar behavior. I recommend trying out this new version of the plugin, and if you run across any unexpected behavior, please let us know so we can address it specifically.

For some context, due to the nature of developing for a wide user base, it’s necessary for us to obtain as much detail as possible on an issue when we cannot replicate it. I realize this isn’t ideal when an issue appears to be cropping up for a smaller group of users, though because of the way plugins interact with other active plugins and information in a MailChimp list, it is necessary for us to gather details on a case-by-case basis so we can accurately diagnose and resolve the root cause of the issue. While this takes time, it helps to minimize the possibility of the issue cropping up again.

I appreciate your concern for making sure these issues are properly addressed. We are always open to feedback. If you do come across any unexpected behavior down the road, please feel free to create a new post in the Plugin Forums providing as much information as possible so we can assist in troubleshooting.

Thanks,
Malachite

Hey there @muttly

Glad to take a look at things with you here.

Regarding both emails going out, the Emails tab is the correct place to disable the WooCommerce emails. Would you be able to share a screenshot of one of these disabled emails on the WooCommerce side of things? Additionally, could you share your site’s WooCommerce System Status Report? I’d like to get a closer look at your particular setup to try and replicate in testing.

Regarding content in the MailChimp order notification email, it is a known limitation that variant-specific information will not display, and unfortunately MailChimp’s emails will not be affected by plugins installed on the WordPress side of things. You can make some limited edits to the Order Notification Automation Emails’ appearance by editing it within MailChimp, though I’m certainly glad to pass along your feedback.

Finally, it’s possible that MailChimp is using an outdated product name. I would recommend making a test purchase of that product to try and push over the update. If that’s still not doing the trick, I would try deactivating, uninstalling, and reinstalling the plugin to force syncing that up to date information.

Let me know if you have any further questions,
Malachite

Hey there @gretazarttt

Thanks for chiming in here. We can certainly investigate this with you.

That said, in the interest of keeping things organized here on the forums, could you create a new thread for this particular issue, as it may be unrelated to the original issue at hand originally presented in this thread. In addition to creating a new thread, could you including the following in your post?

– A copy of the WooCommerce System Status Report for your site?
– Does your site meet the minimum requirements to run the plugin? Those are detailed here.
– Does this error persist when deactivating other plugins besides WooCommerce and MailChimp For WooCommerce?

Thanks in advance!
– Malachite

Hey @alfaterra,

Thanks for the reply – great to hear that the products and orders all back filled.
When you ask about filtering purchased orders from all of them – are you seeing canceled or invalid orders sync over into your MailChimp account as well? We would only expect completed orders to sync, so please let us know if you are seeing something else.

Thanks!

Pearl