mcsupport

EDIT: Just editing out a duplicate post here. Disregard 🙂

Hey @pnksandwich and @nikeri

I wanted to follow up on this thread following the latest update to the plugin, version 2.0.2.

First, I wanted to see if you both were still experiencing these issues after updating to the latest version. If those issues persist, could you enable our new built-in error logging to see if we can scrape some additional information on what’s going wrong?

For reference, that logging can be found in a new tab in the MailChimp For WooCommerce plugin settings, pictured here: https://cl.ly/172i1I2L0H2f

Could you try replicating the error with the logs enabled and let us know if you see anything generate in those logs? It would be much appreciated as our developers review some of these syncing issues.

Thanks,
Malachite

Glad to hear it! Thanks for following up with us.

Always feel free to post here if you have questions about the plugin down the road.

– Malachite

Hey @art2com

Thanks for your post. Version 2.0.2 of the plugin should be compatible to run with MailChimp’s new remarketing features. It might be the case that the connection could be outdated, and the MailChimp app isn’t picking up on the newest version of the plugin you’re running.

Just to be sure, could you try deactivating, deleting, re-adding, and reinstalling the ‘MailChimp for WooCommerce’ plugin? From here, can you try making a brand new campaign in MailChimp? This should help confirm a brand new connection for MailChimp to check.

Thanks in advance. Let me know if you see anything else crop up.

– Malachite

Hey there @didactforum

Thanks for your post. I’d be glad to assist however I can, though would you be able to provide some more context surrounding the issue you’re encountering? Specifically, the following details should help us get started:

– What is the end goal you’re working to accomplish?
– What is the unexpected behavior or error you are encountering?
– What are the steps you’re taking leading up to encountering this error?
– Finally, could you include your site’s WooCommerce System Status Report? This will allow us to double check minimum requirements and see other site details.

Thanks in advance for this. We’ll lookout for your reply.

– Malachite

Hey,

Appreciate you posting that information. We do think that the MailChimp Support Team would be interested in taking a closer look at the API calls coming in and the content of the connected MailChimp account.

Can you write in to MailChimp support and to please include a link to this forum post? This is an article for contacting MailChimp Support.
https://kb.mailchimp.com/accounts/management/mailchimp-support-options

Thanks,
Opal

Hey there,

Thanks for reaching out. We’ll want to get you in the best hands with MailChimp Support since they will be able to have a closer look at the abanonded cart on that end. They can be contacted by signing in via the link below.

https://mailchimp.com/contact/

Thank you,
Opal

Hey @simonduchaine,

Thanks for the post. I’m sorry to hear that you’ve been having trouble getting the plugin to work, and we want to help out as much as we can. To dig in, could you confirm that you’re using the latest version of MailChimp for WooCommerce (v 2.0.2) and get back to us with your WooCommerce System Status report? Also, if you’re seeing any MailChimp for WooCommerce specific errors, those would be helpful, too.

Thanks – I look forward to hearing back and helping out.

Pearl