mcsupport

Hey @wigwam22

Thanks for sharing your feedback. I’m sorry to hear about these issues you’ve encountered. I wanted to chime in and see if I could offer any further troubleshooting insights or gather more information to pass back to our development team as feedback.

Could you share with me the WooCommerce System Status Report?

Additionally, if you’re able to test the plugin again, could you enable the Debug logging under the “Logs” tab and share any logging that crops up?

While plugin conflicts are a reality of working in WordPress, this doesn’t sound ideal and I’d like to do what I can to help improve things here for you. If you have any time in the future to test things a bit further, I would be glad to collect that feedback.

Thanks,
Malachite

Hey there @davidlongftc

Thanks for the feedback. I just wanted to chime in here and offer some troubleshooting assistance to see if it’s possible to clear things up or pass some useful feedback to our team to make improvements to the plugin.

First, I understand you’re seeing issues with the historical sync. Would you be able to shed a little bit more light on what’s occurring regarding “emailing customers to opt-in to be synced?” Any specific steps you’re seeing this occur in or additional context would help us out.

Additionally, is there any error logging present when you enable Debug logging in the Sync tab of the plugin settings?

Finally, could you share the site’s WooCommerce System Status Report?

Thanks for added insight. I’ll keep an eye out if you have any time to share this information.

– Malachite

Hey @alexkappel – thanks for chiming in here!

I’ve taken this feedback and passed it along to our team internally.

@newshop – in the meantime, would you be able to share the details requested above about the site? The more information we can have surrounding the situation to understand the factors at play the better equipped our team will be to reach a solution.

Thanks in advance! I’ll keep an eye on this thread and report back if we need some further information.

– Malachite

Hey @isaac2017

I can certainly understand the urgency. MailChimp’s Support Team will be able to help troubleshoot plugin issues same as here in the plugin forums. If you need more immediate assistance, their chat support option can get you in touch with someone a bit faster than email correspondence.

If you have any further questions, let me know.
– Malachite

Hey @grumblenz

Thanks for the update. I’m going to pass this case along to our developers as we have tracked similar reports of this behavior before.

If you are able to get that system status report, it would be very helpful to get our team towards a solution. You can find that by logging into the wp-admin panel and navigating to WooCommerce > Status > Get System Report. WooCommerce provides a bit more detail here: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Thanks again for your feedback. I’ll keep an eye out if you’re able to get that system status report.

– Malachite

Hey @dreambits

Thanks for chiming in. We can certainly help troubleshoot the issues you’re seeing as well. Would you be able to provide the information requested above? I can take a look at both sets of information to get a better sense of the situation at hand here.

Thanks,
Malachite

Hey @grumblenz

Thanks for the feedback. I just wanted to chime in and offer some troubleshooting assistance to see if it’s possible to get things up and running or identify any unexpected behaviors that our team can take a closer look at ironing out.

First, I can see there are a few plugins you have installed on the site that might be conflicting. Just to be sure we’re getting a full scope of the situation, could you provide the site’s WooCommerce System Status Report?

Next, are there any specific error messages present when the site breaks? Could you elaborate on what occurs on the site or in the logging when enabling the plugin?

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hey @artgoddess

Thanks for that information. I was able to investigate a bit and didn’t see anything that indicated a stuck sync. When that “Resync” button appears on the Sync tab, it indicates that the sync has completed, but it seems that in this case it has left off syncing some of the items.

I have seen this occur before when there are a number of Draft Products or Incomplete/Cancelled Orders in WooCommerce. These are items that are not expected to sync over to MailChimp, but are still pulled in the total count. Just to rule this out as a possibility, are there draft products or incomplete/cancelled orders in your store contributing to this total number? More specifically, are you finding that there are specific products or orders in WooCommerce that you do not see in MailChimp?

Additionally, would you be able to share that link to the System Status Report one more time? I’m afraid we weren’t able to extract all the necessary information before it expired.

Thanks,
Malachite