mcsupport

Hey there @newshop

Thanks for your post. This definitely sounds like fishy behavior and I’d like to investigate a bit further. Would you mind providing for me a bit more information to troubleshoot?

– Could you provide the site’s WooCommerce System Status Report?
– When navigating to the Orders page of an affected customer, what is the value for the Custom Field “mailchimp_woocommerce_is_subscribed” ?
– Does this behavior occur when making a test purchase yourself?

Thanks in advance for this info. I’ll keep an eye out for your reply.
– Malachite

Hey @artgoddess

Thanks for the suggestion! I can see how this would be useful to regular customers on your WooCommerce store. I would recommend sharing this feedback on our Github page here: https://github.com/mailchimp/mc-woocommerce/issues This way, our team can have a direct line to how you see this feature being implemented and how it would help solve problems for you and your customers.

If you have anything else to report, please let us know!
– Malachite

Hey @vmajor

It is not uncommon for plugins to conflict with one another especially if they’re both running javascript on the page. That being said, since this pop-up form is being added by way of MailChimp’s Native Signup Forms, this would be a javascript conflict with a code snippet provided through MailChimp, and not through the code generated in the MailChimp for WooCommerce plugin.

In order to further troubleshoot how MailChimp’s Signup Forms snippet loads on your site, I would recommend reaching out to MailChimp’s Support Team.

If you have any other questions about the plugin, please let us know.
– Malachite

Hey @alemarengo84

Thanks for following up! I’d be glad to offer some assistance.

– When this issue crops up, does deactivating, removing, reinstalling usually do the trick to resolve it?
– Could you share the site’s WooCommerce System Status Report? I can help double check to see if there’s anything that could be a factor in this intermittent behavior.

Thanks in advance,
– Malachite

• This reply was modified 8 years, 6 months ago by mcsupport.

Hey there @artgoddess

Thanks for your post. I’m afraid that while the MailChimp for WooCommerce plugin does enable e-commerce features in MailChimp, this forum is only able to answer questions directly related to features of the plugin and not e-commerce enabled features enabled within the MailChimp app like Promo Code blocks.

In order to troubleshoot this further, I would recommend reaching out to MailChimp’s Support Team. They’ll have access to the account and can take a deeper look at things. Here’s info on how to reach out to their team:
https://kb.mailchimp.com/accounts/management/mailchimp-support-options

If you have any other questions about the plugin, please let us know.
– Malachite

Hey @mike1mus

I’m afraid that we do not have a private messaging system for the forums.

That being said, I have gone ahead and reached out to one of my contacts at MailChimp Support to get in touch with you via their Email Support channel. They’ll be able to collect that information and pass it back along to us so we can use this information to improve the plugin.

You should be hearing from MailChimp Support shortly at your account’s primary contact email address. Feel free to let me know if you have any questions.

Thanks,
Malachite

Hey there @laurendo

Thanks for your post. I noticed that this thread was updated to “Resolved” so I’m wondering if you were able to figure this out on your own.

One thing I did want to add is a handy plugin we’ve used in our testing called Simply Show Hooks. This plugin surfaces any available hooks that you can use to modify the placement of the checkbox in MailChimp for WooCommerce’s settings.

If you do need some further assistance and this issue has not been resolved, please don’t hesitate to touch base and let us know.

Thanks,
Malachite

Hey @richjdsmith

Thanks for your post. I’m afraid that the plugin is not setup to handle multiple installations of WooCommerce on a single WordPress site.

This is why the plugin settings only show the single option for selecting a list. It’s only designed to connect to a single WooCommerce store to a single MailChimp List. Multiple connections would require multiple WordPress environments with WooCommerce installed in each one.

I realize this might not be ideal. If you are interested in multi-store capabilities, I’d encourage you to share your feedback with our team here.

Let me know if you have any further questions.

Thanks,
Malachite