Mohamed Magdy
Forum Replies Created
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Hello Yuro,
Thanks for sending the screenshots. We have tried to contact you yesterday from our email address: [email protected] but no response received. Please feel free to login to quillbooking.com and open a support ticket with the screen video recording. It would be super helpful for our team to identify the issue.
Best,
MohamedHello @yurro ,
Thanks for your detailed response.
That’s really weird.
Can you please make sure you have the latest version of Quill Booking Pro version and that it is active from your admin dashboard -> plugins page?
It would be super helpful if you can send us a record for the issue you are having with a confirmation that the pro plugin is active from plugins page.Best,
MohamedHello @yurro ,
Thanks for reaching out!
Regarding the group event issue, can you please confirm that this issue also happens with any new group event or does it only happen with existing ones?
Regarding the other issue, can you please go to integrations tab and click on ‘Google’ and just please click on the save button to update cache time then please check if the error has been fixed now.
Looking forward to your feedback.
Best,
MohamedHello @blue00lita ,
Thanks for reaching out!
This issue has been resolved in version 5.3.0
Please update and let us know if it works.
Best,
Quill Forms TeamHello Adrian,
Thank you for providing those specific dates for clarity.
Regarding the timeline between February 5th and April 12th, 2025, I would like to explain our support protocol:
- On February 4th, our team responded promptly to your initial inquiry.
- On February 5th, you declined our standard troubleshooting recommendation to temporarily disable a plugin to isolate the issue.
- This created a technical impasse, as we could not proceed with diagnosis without this critical step being completed.
- On April 12th, as part of our regular review of unresolved tickets, we proactively reached out to you to see if circumstances had changed and if you were now willing to proceed with the necessary troubleshooting steps.
- After further discussion that day, when it became clear the troubleshooting could not proceed as required, we processed the refund.
This follows our standard support protocol. When customers decline necessary diagnostic steps, the ticket remains open but awaits customer readiness to proceed with the required troubleshooting. The ball was effectively in your court during this period.
While I understand your perception of the timeline, I wanted to clarify that our support team followed proper procedure throughout the process. Our follow-up in April was actually an additional courtesy check beyond our standard protocol.
Regards,
Mohamed Magdy
Founder, Quill FormsDear Adrian,
I am Mohamed Magdy, founder of Quill Forms. I have personally reviewed your support ticket history and must correct the record regarding your feedback.
The support logs, which can be verified here: https://tinyurl.com/28eab6pl, clearly show our team responded to all your inquiries within minutes on the same day they were received. We provided five separate responses in a single day attempting to troubleshoot your issues.
At that time, you declined to further engage in the troubleshooting process. Despite this, we proactively reached out again after two months to check if you were still interested in resolving your issues. Rather than re-engaging with our support team, you posted this feedback suggesting a delayed response on our part.
Your feedback stating there was “significantly delayed” communication and that you only received another message “after more than two months” does not accurately represent the documented support interactions. Our team was prompt, responsive, and made multiple good-faith attempts to resolve your technical issues.
We processed your refund as requested, but we cannot accept mischaracterizations of our support team’s efforts and response times.
Regards,
Mohamed Magdy
Founder, Quill FormsPlease send the link of your form.
Hello @vicoromanoff,
Thanks for letting us know this issue.
We have just released an urgent fix for this issue with a new version 3.9.0 ..
Please update and let us know if the issue still exists.Best,
Quill Forms TeamHi @mike444,
We have released version 1.8.1 which has the option to disable navigation by mouse wheel.
Thanks!Closing this thread due to no feedback within 2 weeks!
Hi @grolimur,
We will share the roadmap page soon.
If you have updated your plugin to version 1.7.1, you will notice that we have new addons at addons page for pro versions like for example: Entries, jump logic, calculator, file block, integrations with multiple 3rd parties.
We are working on supporting payments right now. Also, the free version will have. a lot of multiple features soon.
Let me share the roadmap page with you within a few days.
Happy that you love our plugin. Please take a moment to share your feedback on plugin reviews!
Thanks!- This reply was modified 4 years, 6 months ago by Mohamed Magdy.
Hi @supay,
Can you please install this plugin: https://ww.wp.xz.cn/plugins/wp-mail-logging/
and test the emails.
Please let us know if you saw the emails sent in this email logging.
If not, please reach out to us asap to investigate this issue. We are really very curious to know the reason for this issue.
Thanks!We confirm that this has been resolved in the last version but since there is no response, we will close this thread and mark it as resolved!
@instituteforawesomeness,
The pro version is officially released including the file upload block.
You need to upgrade first the main plugin to the latest version (1.6.1).
closing.- This reply was modified 4 years, 7 months ago by Mohamed Magdy.
Forum: Reviews
In reply to: [Quill Forms | Conversational Multi Step Forms, Surveys & quizzes] Amazing@felixb63, The pro version is officially released!
You have to upgrade first to the latest version of the main plugin.
Thanks!- This reply was modified 4 years, 7 months ago by Mohamed Magdy.