merrick456

Hi Jan, I can only apologise absolutely and sincerely. I had no idea I had done something wrong. I wasn’t really sure what to do, I have been Googling about how to find help with WooCommerce plugins and when I saw the names of people who had worked on the app it seemed like a good idea to make contact and alert them to a potential problem.

As far as I know, I have not reported a topic. Is that what it means when you write ‘modlook’ in the tags? I saw it on an article I found while searching for how to get help. I can see now that it’s a way of alerting mods to potential problems, I honestly didn’t know.

I’ve not used these forums before and I’m learning. I’ve made a mistake and I really do apologise.

As for the notification abuse, I didn’t know that was a thing. I thought the people who work on the apps did it as their job. I would happily pay for some help on this. I have never expected anything for free. I thought I had made a polite request for help to the correct people. If tagging people in relevant posts is wrong, then not a problem, I’ll know this for future. Thank you for bringing it to my attention.

I’m not in the US and so it’s just a regular work day for me here, but I wish you a happy holiday and I apologise for causing you extra work here today.

UPDATE:
I have found where WooCommerce stores the data regarding whether or not the checkbox was ticked. ConvertKit have confirmed that this data is not being pulled through.

For anyone looking for the data, if you go into orders on WooCommerce and look in the Custom fields, it’s in there. I am now manually updating all my subscribers until there’s a fix, which I’m not holding my breath for.