Michael1950
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Customer Log In ErrorI eventually talked with the customer on the phone. It turns out that they had been trying to log in somewhere besides our website. Once I got them to the log in page on our website, their credentials worked just fine. It’s amazing how difficult it is for us to imagine that level of technical challenge in another person.
Forum: Plugins
In reply to: [WooCommerce] Customer Log In ErrorI’m waiting to hear back from them on the screenshot.
This customer is located in a rural area outside Safford, AZ.
I don’t know if they tried different browsers or devices. I’m pretty sure they have only one internet service provider. I’ll incorporate these suggestions in my next communication with them.
In a previous communication they said that they had a similar problem in the past where the email address was used as a username and the solution at that time that resolved the problem was to change the username. They were under the impression that this was caused because their isp uses dynamic IP addresses, but many/most people have dynamic IP. I did offer them the option in my last email to them that we could try changing the username as a troubleshooting step.
Forum: Plugins
In reply to: [WooCommerce] Customer Log In Error“Do you have any such plugin or feature? It’s worth reviewing this.”
The site is on a litespeed server with litespeed plugin installed, has wordfence security plugin installed, and uses cloudflare free version, all of which have been in place for four years. Within the last year we also added cloudflare turnstyle, and a custom rule within cloudflare WAF to restrict traffic to only US and Canada. None of the security features in place prevented me from using the customer’s login credentials successfully.
“Do you also have a screenshot of the customer trying to log in? That can also help to diagnose the issue.”
I’ll work with the customer to see if they can provide me with such a screenshot.
I appreciate your assistance.
Forum: Fixing WordPress
In reply to: Customer Log In ErrorI don’t use any of the paid products, but I will post a question on the woocommerce plugin support page. I’d like to keep this thread open for the time being, and I’m curious why you suggest to ask the woocommerce folks?
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsThe default behavior, with the module disabled, is to the wordpress login screen. I don’t have an opinion on whether it is preferred. It’s not an inconvenience. One doesn’t usually log out and immediately back in. I tend to be a bit OCD.
- This reply was modified 4 years, 12 months ago by Michael1950.
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsI upgraded the live site to version 3.5. After clearing litespeed chche and Cloudflare cache, logins direct to /wp-admin/ as expected.
However, I just noticed that on both the staging site and the live site, logout attempts still redirect to the home page, unless the login-logout redirect module is de-activated. This is not an inconvenient issue, but still something for the developers to look at, I think.
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsI cleared the cache in litespeed plugin and now the issue is resolved in all browsers.
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsThe admin bar is hidden for the administrator role on the staging site so that the display view will be identical to the not logged in view for development purposes.
I failed to complete my testing after reinstalling as mentioned above. After my last post, I then replaced the file with the updated file again, and I can now not reproduce the change in behavior.
It could be a caching issue. This installation is on a litespeed server and the staging site has the litespeed plugin installed.
I did not update the plugin on the live site. The live site still has version 3.4.3 of the plugin installed. I am not seeing this behavior on the live site. Is there a place where I can download a version of the plugin prior to 3.5 to reinstall on the staging site for testing purposes?
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsPoints 2 and 3 are true.
However, the updated file did change the behavior. I deleted the plugin and reinstalled to get the old login-redirect.php file back to verify this information. Before installing the updated file, the only way I could get to /wp-admin/ was to use the url mysite.com/wp-admin/ in the browser address bar. After installing the updated file (but not before) I would be redirected on the first login attempt, but after logging out and immediately logging back in I would then go to /wp-admin/. I verified this is the same in Chrome, Opera, Firefox and Edge.
Forum: Plugins
In reply to: [Uncanny Toolkit for LearnDash] Redirect since last update also AdminsI encountered this issue with the Login Logout Redirect Module when I updated plugins on a staging site today. My administrator account has no other roles assigned. The module redirects to the home page. Disabling the module eliminates the problem.
I found this thread, downloaded the corrected login-redirect.php file and replaced via FTP. However, after installing the modified file, I still was redirected to the home page when logging in from mysite.com/wp-login.php. I discovered that if I then log out and immediately log back in I would not be redirected, but go to the admin dashboard.
I use Chrome browser daily, so I tested this with Firefox, Opera and Edge. I found the same behavior in all browsers. I then tried clearing cache and hard reset the browsers, and sometimes this corrected the issue temporarily, but it would return in some cases.
I’ve spent as long on this as I care to for now. Just providing additional information to the developers.
Forum: Fixing WordPress
In reply to: Dashboard Update process does not completeIt turns out the issue *was* with the server. I received the following message from the host’s technical support:
“It appears that the issue is due to zlib output compression being enabled. As a result, the output is being flushed before it can be seen.
I’ve changed this setting, and you should now see all the update messages.”
My testing confirms that this solved the issue.
- This reply was modified 7 years, 4 months ago by Michael1950.
Forum: Fixing WordPress
In reply to: 2.9.2 on xampp: syntax error, unexpected newYes, that’s very sensible. I already have the images and other uploads on my local machine from my attempt at migrating. Thank you.
Forum: Installing WordPress
In reply to: Changing database username and password after installationThanks for the help. That got it. Amazing how missing one little detail bollixes the works.