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Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Ticket page redirects to my-tickets page in second language

Thread Starter mihayesis
(@mihayesis)

8 years, 7 months ago

Hi!

French is the default WordPress language and English is the second.

Thanks!

Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Two new Admin Users cannot create and read tickets on /my-tickets/ page
Thread Starter mihayesis
(@mihayesis)

8 years, 7 months ago
Hi!

I have installed W3 total Cache and disabled Page Cache for “Support Users”.

I don’t have any JS error in the Console.

What Else could I try?

Do you know what rights and on what folders on my server I should have so that the Module works properly?

One thing looks a bit strange to me. On the http://mysite/index.php/my-tickets/ page, I have this link “Click here to submit your first ticket.”. It has the same URL as the page itself “http://mysite/index.php/my-tickets/”.

Thanks a lot!
- This reply was modified 8 years, 7 months ago by mihayesis.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Two new Admin Users cannot create and read tickets on /my-tickets/ page
Thread Starter mihayesis
(@mihayesis)

8 years, 8 months ago
Hi!

Thaks a lot for your reply!

First, I do not have “TICKETS->SETTINGS->ADMIN”. I only have “TICKETS->SETTINGS”.

Second, I have created a new user through the AwesomeSupport module. On the bakc-end, I have assigned him “Support User” role.

Yet, when he clicks on “Click here to submit your first ticket.”, the page reloads, but nothing happens.

Could it be because mail SMTP configuration on my server is not working?

Please help, any advice will be warmly welcomed.

Thanks
- This reply was modified 8 years, 8 months ago by mihayesis.

Viewing 3 replies - 1 through 3 (of 3 total)