1. The first replay was a day after. Every other i have to wait for 4 or more days.
2. I didnt ask for refund. I asked deadline for fixing the problem. You offered reffund to me if i want. Andrea from support send message “Our developers are still working on this – I don’t have an exact ETA just yet as they are still testing the fix. I do apologize for the delay. If you’d like a refund so you can find a different plugin that may be more suitable, let me know and I’ll be glad to process it for you.” Then i accepted and didnt got any message ever again.
3. Ticket is not closed. Status of ticket is still IN PROGRESS. I can sent you print screen if you want.
4. At the end of conversation i sent two messages without any answer. And it was at March 31 and April 6.
I worked with my colleagues on webshop and we used paid version of plugin. we had problem with currency from Balkan countries. ID of ticket is #9206. You even offered refundation but never did it and answered on ticket.
