Hi. I had the same experience that Janey had. Thanks, Janey! I reset my file permissions. It didn’t take long to activate. For hostname I pulled from the FTP account manager as Janey did – and yes, include the .com. My username was pulled from the FTP user account listed on this same page. The password was the one supplied next to this FTP user account number – it’s the one that includes the % if you’re on Network Solutions.
I think resetting the file permissions is key. The exact same steps did not work, until I reset the permissions. Then it was seamless. PS I work on a mac.
