mkscripts
Forum Replies Created
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Hi,
Unfortunately, we were unable to test your download form, because the page link was not accessible. Could you send us the page link with the download form or contact us via our website? We are glad to help you.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Downloading linkHi,
After submitting a download form on your site, a 501 error occurs (in the browser console). You can find out the exact error by enabling WordPress Debug Mode and write this error to the /wp-content/debug.log file:
https://ww.wp.xz.cn/support/article/debugging-in-wordpress/
In case it’s necessary to assist you further, please let us know what this error is.
Kind regards,
Team Download After EmailHi,
This topic is covered here:
https://ww.wp.xz.cn/support/topic/unable-to-download-the-file-through-the-link/
If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailHi,
That’s nice to hear. Thanks for saying, we really appreciate it.
We tested our plugin on Safari and it worked fine. Safari may have a slower download speed. Therefore the PHP max execution time may be exceeded on your server, causing the download to be truncated. You could view the server logs and increase the max execution time on your server (or contact your hosting).
If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailHi,
We tested your download form and after using the download link we got the error “Failed – Network error”. This may indicate a server (settings) issue. You could review your server logs and/or contact your hosting provider.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Download file errorHi Allison 🙂
Thank you for purchasing Download After Email Plus. This issue looks like a caching issue indeed. This is often easy to fix and it’s not necessary to change plugin files. Could you send us the URL of the (test) page with the download form so we can help you more efficiently? You can use the premium support section for this in your account.
Kind regards,
Team Download After EmailHi,
Our plugin uses the wp_mail() (WordPress core) function to send the emails, just like WordPress and many other plugins.
There are many factors that influence the sending / receiving of emails. It is therefore advisable to read this article, to help you find out what is causing this issue.
If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Download file errorHi Allison,
Thank you, that’s nice to hear! You can use the placeholder {download_link} to add the download link to your email content. Above the email content you can find all available placeholders.
Please let us know if it worked and if you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Secure LinkHi,
This is automatically the case if your site uses https. Direct access to the download file/attachment (selected and saved in your download form) URL is blocked for security reasons, otherwise your download files could be downloaded without using the download forms.
If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailHi,
You’re welcome. Okay, since the element <p class=”dae-shortcode-register-message”></p> is present in the source code, the element is probably being removed by an external source. For example, with JavaScript it’s possible to remove an element from the DOM (this does not affect the source HTML). The easiest way to find out which source this is is to disable a plugin (or your theme) and see if it fixes the problem.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Change title tagHi,
A simple solution could be to put your own title tag (with some inline CSS) in the content (editor) and leave the title input field empty, as it is optional.
We will consider your suggestion for a future update and if you have any more questions, please let us know.
Kind regards,
Team Download After EmailHi,
Then there is probably another plugin that overrules these mail settings (of our plugin and the SMTP plugin). You could try to find out which plugin this is (by switching off for example). Maybe there is a setting that will lower its priority. If you are using an SMTP plugin, it might be better to leave these options empty on the messages settings page and let the SMTP plugin handle these settings.
If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailForum: Plugins
In reply to: [Download After Email - Subscribe & Download Form Plugin] Broken FilesHi @jcdensing and @haubnerimmo,
For this issue it might be better to contact us via our website so we can help you more efficiently. Could you include a link to the download form, so we can test it? Thanks.
Kind regards,
Team Download After EmailHi,
Some scripts (.js files) are not loaded on your site that control these events. Your theme probably doesn’t call the wp_footer() function, just before the closing </body> tag (usually in footer.php).
You can find more information on this page here.
This should solve your problem. If you have any more questions, feel free to ask.
Kind regards,
Team Download After EmailHi,
Thank you, we are happy to hear you like our plugin.
Our plugin uses the wp_mail() (WordPress core) function to send the emails, just like WordPress and many other plugins.
To avoid your email being marked as spam, it is highly recommended that your “From Email” domain match your website. Some hosts may require that your “From Email” address be a legitimate address. If you are using an SMTP plugin, it’s best to leave the options “From Email” and “From Name” empty on the messages settings page (Admin Menu > Downloads > Messages).
Here you can find a great article about the common causes of not sending emails (and SPAM issues) and solutions to fix it:
If you have any more questions, feel free to ask.
Kind regards,
Team Download After Email