mmolina

Hi Sven,

I’m sorry to hear the new update is not working for you.

We’ll try to replicate the issue and put a patch in place for you, but it’ll help if you could please let us know:
– What version of the plugin did you upgraded from? 1.5 maybe?
– Are you using the Contact Form?
– I assume you have checked ON the “Anonymous Requests” option, can you recall what agent should appear on the select box just beside “Anonymous Requests By”?
– Are you using the Feedback Tab?
– Could I ask you for a dump of the settings of your plugin to be able to replicate 100% what you are experiencing? You could retrieve the serialised settings string using this SQL query on your WordPress database:
SELECT option_value FROM wp_options WHERE option_name = "zendesk-settings" \G

Something is clearly wrong (e.g.: the settings have inconsistent values) and it’s going into a memory consuming loop, it’s not a problem with the amount of memory you’ve allocated, don’t worry about this.

If you prefer contacting using email/zendesk rather than this forum, please feel free to send an email to [email protected], we’ll grab that ticket and follow up until this is working for you.

Cheers